Pre-Service Representative

Banner Health

. Pre-register patients and financially clear them for upcoming outpatient procedures .

Posted 11/11/2026full-timeRemote • Arizona • United StatesJunior💰 $18 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient registration, financial clearance, and insurance verification while effectively managing multiple tasks and providing excellent customer service. Proficient in developing payment plans and educating patients on financial responsibilities in compliance with regulations.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationCustomer Service SkillsRevenue Cycle OperationsNegotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial ClearancePatient EstimatesPayment PlansAuthorization ValidationMedical Terminology

Soft Skills

Interpersonal SkillsMultitaskingProblem-Solving

Tools & Technologies

Microsoft OutlookMicrosoft ExcelPC-Based Office Productivity Tools

Certifications & Qualifications

CHAA Certification

Industry Keywords

No Surprise Billing RegulationsRevenue CycleCustomer InteractionsEMR Experience

About the role

Key responsibilities & impact

Pre-register patients and financially clear them for upcoming outpatient procedures
Verify demographic information, insurance information, and eligibility
Create patient estimates using estimator tools and review prior balances
Educate patients on insurance benefits, financial liability, patient estimates, and options in accordance with No Surprise Billing regulations
Collect patient responsibility and meet monthly individual collection targets
Prioritize and complete daily worklists
Coordinate with department/central scheduling, ordering providers, and payers to clear patient accounts
Develop payment plans for patients unable to pay their full liability
Obtain and/or validate authorizations for scheduled procedures
Recommend approaches to improve workflow, patient experience, and productivity
Conduct internal and external customer interactions by phone
Attend required training, education sessions, and facility department meetings
Resolve patient concerns, escalate issues when appropriate, and multitask across multiple applications
Perform other duties as assigned

Requirements

What you’ll need

High school diploma/GED is required
One to two years of customer service and/or financial-related work experience
Excellent customer service and interpersonal skills, both verbally and written
Understanding of insurance guidelines and Revenue Cycle operations
Demonstrated negotiation skills
Ability to prioritize and manage multiple tasks simultaneously
Ability to use PC-based office productivity tools, including Microsoft Outlook and Microsoft Excel
General computer skills necessary to work effectively in an office environment
Preferred: experience with the company's systems and processes
Preferred: CHAA certification
Preferred: understanding of medical terminology
Preferred: previous EMR experience
Completion of post-offer Occupational Health physical assessment, drug screen, and background check required
Must work Monday–Friday, 9:00 a.m.–5:30 p.m. Arizona Time

Benefits

Comp & perks

Competitive wages
Paid orientation and training
Weekly pay
403(b) Pre-tax retirement
Resources for living (Employee Assistance Program)
MyWell-Being (Wellness program)
Discount Entertainment tickets
Restaurant/Shopping discounts