Prior Authorization Representative – Neurology

Banner Health

. Answer phones and prioritize work to ensure timely and appropriate patient care .

Posted 9/15/2026full-timeMesa • Arizona • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient financial services, including insurance authorization management, patient flow coordination, and financial policy communication. Proficient in office software and capable of working independently in a fast-paced environment.

Highest-signal resume keywords

Patient Financial Services ExperienceInsurance Authorization ManagementStrong Communication SkillsCash Collections ExperienceOffice Software Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance VerificationPatient RegistrationAppointment SchedulingPayment ProcessingFinancial Policy ExplanationData EntryPatient Flow CoordinationMedical Record ManagementAuthorization ResolutionCash Drawer Reconciliation

Soft Skills

Interpersonal SkillsOral CommunicationWritten CommunicationIndependent WorkMultitasking

Tools & Technologies

Office SoftwareWord Processing SoftwareSpreadsheet SoftwareDatabase Software

Certifications & Qualifications

Arizona Fingerprint Clearance CardArizona Criminal History Affidavit

Industry Keywords

Patient CareHealthcare ServicesInsurance Industry ProcessesFinancial ServicesBehavioral Health

About the role

Key responsibilities & impact

Answer phones and prioritize work to ensure timely and appropriate patient care
Obtain and manage insurance authorizations for medical imaging, procedures, specialty medications, and other healthcare services
Serve as liaison among providers, medical assistants, patients, and insurance companies
Resolve authorization-related issues and prevent treatment delays
Coordinate patient flow, registration, check-in, and appointment scheduling
Enter patient and insurance information, provide intake forms, and obtain required signatures
Verify insurance eligibility, benefits, referrals, pre-certifications, and authorizations
Calculate and collect patient liability and explain financial policies and payment resources
Enter payments and charges, reconcile daily transactions, balance the cash drawer, and prepare bank deposits
Schedule office visits and procedures according to payer plan provisions and confirm upcoming appointments
Communicate with patients, families, care teams, management, centralized services, and HIMS by phone, email, and in person
Respond to medical-record requests according to company policies and applicable laws
Provide patient-flow support, including escorting patients, taking vitals and histories, assisting with treatment, distributing mail and faxes, and ordering supplies
Work independently in a fast-paced, high-volume environment while retaining changing payer information and exercising sound judgment

Requirements

What you’ll need

High school diploma/GED or equivalent working knowledge
One or more years of work experience involving patient financial services, financial/collecting services, or insurance industry processes
Ability to manage multiple tasks simultaneously with minimal supervision and work independently
Strong interpersonal, oral, and written communication skills
Strong knowledge of common office software, word processing, spreadsheet, and database software
Arizona Fingerprint Clearance Card required at hire and maintained throughout employment only for specified Banner behavioral-health clinical settings serving children
Arizona Criminal History Affidavit required upon hire only for specified Banner behavioral-health clinical settings serving children
Company systems and processes experience preferred
Previous cash collections experience preferred
Additional related education and/or experience preferred

Benefits

Comp & perks

Full-time employment
Day shift schedule
Monday–Thursday 8:30am–5:00pm and Friday 8:00am–4:30pm
Drug-free work environment