Referral Specialist – Cardiology

Banner Health

. Coordinate referral orders for specialty services and diagnostic testing within a primary care practice .

Posted 10/14/2026full-timeChandler • Arizona • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in coordinating referrals and scheduling within a primary care setting, while effectively communicating with patients, providers, and third-party payers. Proficient in managing patient interactions, verifying insurance coverage, and maintaining knowledge of medical terminology and regulations.

Highest-signal resume keywords

Referral CoordinationPatient Interaction ExperienceKnowledge of HIPAA RegulationsEffective Communication SkillsProficiency with Office Software

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical TerminologyICD-9 CodesCPT CodesAuthorization VerificationReferral Tracking

Soft Skills

Customer Service FocusProblem SolvingTask Prioritization

Industry Keywords

HealthcareInsuranceManaged Care Concepts

About the role

Key responsibilities & impact

Coordinate referral orders for specialty services and diagnostic testing within a primary care practice
Schedule specialty physician appointments and diagnostic testing per provider request
Communicate scheduling requirements to patients in a timely manner
Act as a liaison between patients, providers, and staff for referral and follow-up needs
Educate patients and families and assist with external resources when needed
Provide clinical information for payor authorization, facilities, and specialists
Verify coverage, obtain authorization, and communicate with receiving facilities
Track and manage referrals, monitoring outstanding referrals at 30/60/90-day intervals
Follow up with patients when appointments are not kept
Maintain knowledge of medical terminology, insurance environments, and payor regulations
Collaborate with outside referral sources and community resources
Maintain an updated list of community resources and develop additional referral sources
Communicate frequently with patients, physicians, staff, and third-party payers
Prioritize tasks within established guidelines with moderate supervision

Requirements

What you’ll need

High school diploma/GED or equivalent working knowledge
1 year of direct patient interaction/experience in a medical, insurance, or healthcare related industry
Knowledge of HIPAA regulations
Strong customer service focus and willingness to problem solve
Effective verbal and written communication skills
Ability to manage competing priorities
Proficiency with commonly used office software
Previous knowledge of managed care concepts preferred
Working knowledge of medical terminology and ICD-9 and CPT codes preferred
Additional related education and/or experience preferred

Benefits

Comp & perks

Full-time employment
Day shift, Monday-Friday 8:30am-5pm