Referral Specialist

Banner Health

. Coordinate referral orders for continuation of treatment, including specialty services and diagnostic testing .

Posted 10/5/2026part-timePhoenix • Arizona • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in coordinating patient referrals, managing communication between patients and healthcare providers, and applying medical terminology knowledge. Proficient in navigating insurance environments and maintaining compliance with HIPAA regulations.

Highest-signal resume keywords

Patient Referral CoordinationMedical Terminology KnowledgeHIPAA RegulationsCustomer Service FocusEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ICD-9 CodesCPT CodesOffice Software ProficiencyAuthorization VerificationReferral Management

Soft Skills

Problem SolvingTask PrioritizationInterpersonal Communication

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HealthcareManaged Care ConceptsPatient InteractionInsurance EnvironmentCommunity Resources

About the role

Key responsibilities & impact

Coordinate referral orders for continuation of treatment, including specialty services and diagnostic testing
Schedule specialty physician appointments and diagnostic testing per provider request
Communicate with patients regarding scheduling requirements
Act as liaison between patients, providers, and staff for referral and follow-up needs
Educate patients and families and assist with external resources when needed
Verify coverage, obtain authorizations, and communicate pertinent clinical information to payors, facilities, and specialists
Track and manage referrals by monitoring outstanding referrals at 30/60/90-day intervals
Follow up with patients when appointments are not kept
Apply medical terminology knowledge and maintain current knowledge of the insurance environment and payor regulations
Collaborate with outside referral sources and community resources
Maintain an updated list of community resources and develop additional referral sources
Communicate frequently with patients, physicians, staff, and third-party payers
Prioritize tasks within established guidelines with moderate supervision

Requirements

What you’ll need

High school diploma/GED or equivalent working knowledge
1 year of direct patient interaction/experience in a medical, insurance, or healthcare related industry
Knowledge of HIPAA regulations
Strong customer service focus and willingness to problem solve
Effective verbal and written communication skills
Ability to manage competing priorities
Proficient with commonly used office software
Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes employment, criminal and education) is required
Previous knowledge of managed care concepts preferred
Working knowledge of medical terminology and ICD-9 and CPT codes preferred
Additional related education and/or experience preferred

Benefits

Comp & perks

Competitive wages
Paid orientation
Flexible Schedules (select positions)
Fewer Shifts Cancelled
Weekly pay
403(b) Pre-tax retirement
Employee Assistance Program
Employee wellness program
Discount Entertainment tickets
Restaurant/Shopping discounts
Auto Purchase Plan