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Registered Nurse, RN – Oncology Triage
Banner Health. Manage incoming member/patient calls to evaluate call purpose and acuity using established protocols and nursing assessment .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in nursing assessment, care coordination, and treatment planning while effectively communicating with patients and healthcare professionals. Proficient in utilizing clinical judgment and evidence-based practices to evaluate patient needs and facilitate appropriate care dispositions.
Highest-signal resume keywords
RN LicenseBLS CertificationClinical ExperiencePatient Treatment PlanningInterpersonal Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Nursing AssessmentCare CoordinationClinical JudgmentDatabase ResearchSymptom-Based GuidelinesQuality ImprovementDocumentationPatient EducationEmergency NursingTelephone Triage
Soft Skills
Organizational SkillsTime ManagementEffective CommunicationInterpersonal SkillsTeaching Ability
Tools & Technologies
Electronic Health RecordsWord Processing SoftwareDatabase Software
Certifications & Qualifications
RN LicenseBLS Certification
Industry Keywords
HealthcarePatient CareClinical ExperienceQuality Customer ServiceProcess Improvement
About the role
Key responsibilities & impact- Manage incoming member/patient calls to evaluate call purpose and acuity using established protocols and nursing assessment
- Recommend appropriate care disposition and follow up as necessary
- Assess physical and emotional health and medical history
- Collaborate with physicians and specialists to create patient treatment plans
- Provide treatment recommendations, options, and care resolution
- Review relevant healthcare information and document call purpose, information, assessment, interventions, response, and disposition
- Provide education to the public or other health professionals
- Participate in continuous quality improvement projects
- Facilitate referrals to physicians, services, and facilities, or direct individuals to appropriate departments
- Evaluate calls and needs using databases, evidence-based practices, and clinical judgment
- Research member history in multiple databases and electronic health records
- Use symptom-based guidelines and document calls for medical/legal purposes
- Monitor member needs and coordinate care with appropriate services and departments
- Provide direction and supervision to licensed and non-licensed personnel
- Interact with patients, families, physicians, healthcare providers, employees, community providers, agencies, and external healthcare institutions
Requirements
What you’ll need- Bachelor's degree in nursing or related field
- Current, valid RN license in state of practice, temporary RN license in state of practice, or compact RN licensure for current state of practice
- Current BLS certification required for state of practice; not required for remote workers or Insurance Division team members
- Additional certification or continuing education may be required based on area of practice
- Five years of clinical experience typically required
- Excellent organizational skills and clinical knowledge regarding specialty care services and care coordination
- Knowledge of legal and financial aspects of diagnostic and health services in specialty area
- Ability to make autonomous decisions using excellent clinical judgment
- Highly effective interpersonal and communication skills
- Understanding of quality customer service principles
- Effective communication and writing skills
- Good time management skills
- Knowledge of word processing and database software applications
- Ability to teach clinical and non-clinical personnel regarding care and diagnostic services
- Good understanding of process improvement
- Bachelor’s in nursing and/or recent telephone triage experience strongly preferred
- Previous emergency nursing, pediatric nursing, maternal/child health, ambulatory, home health, or critical care experience preferred
- Bilingual ability a plus
Benefits
Comp & perks- Great Place To Work® Certification™ workplace investment and team member wellbeing
- Drug-free work environment
- Hybrid work arrangement for employees living in the Phoenix area