Senior Customer Design – Technology Consultant

Banner Health

. Serve as the super user, designer, problem solver, and evangelist of key customer experience technology products .

Posted 10/7/2026full-timeRemote • Arizona • United StatesSenior💰 $47 - $78 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and implementing customer-centric processes and digital products, with a strong focus on stakeholder engagement and project management. Proficient in translating technical concepts for diverse audiences and leveraging data analytics to enhance customer experience.

Highest-signal resume keywords

Customer Experience TechnologyProject ManagementTechnical Product DesignStakeholder EngagementData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process MappingCustomer Journey DiagramsDatabase ManagementEmail/Text AutomationElectronic Health Record SystemsCRM ApplicationsTechnical Product AnalysisWorkflow DesignAgile MethodologiesLean Six Sigma

Soft Skills

Excellent CommunicationPublic SpeakingConflict ManagementProblem-SolvingDetail-Oriented

Tools & Technologies

SalesforceData WarehouseCustomer Relationship ManagementAnalytics ToolsDigital Business Platforms

Certifications & Qualifications

Salesforce CertificationLean CertificationSix Sigma CertificationScrum CertificationAgile Certification

Industry Keywords

Customer ExperienceOperations TechnologyStakeholder RequirementsMarket ResearchBest Practices

About the role

Key responsibilities & impact

Serve as the super user, designer, problem solver, and evangelist of key customer experience technology products
Design, redesign, and implement customer-obsessed processes and digital products
Lead cross-functional teams determining how, when, and where technologies are used
Act as primary liaison between business and technical partners
Maintain relationships with leaders and stakeholders across customer experience, operations, digital business, IT, data warehouse, and Human Resources
Intake and prioritize stakeholder requirements and communicate appropriately
Translate and document customer needs into actionable designs and business requirements
Analyze current-state processes through observation, interviews, process mapping, customer journey diagrams, and data flows
Design reliable, scalable workflows and operational processes
Conduct technical product analysis and research market products and technologies
Identify, investigate, track, and resolve complex project deliverables
Collaborate with stakeholders to develop scorecards and dashboards monitoring ongoing progress
Map user and customer experiences and requirements to external inputs to confirm scope and customer preferences
Manage complex projects from initiation through completion
Develop and deliver presentations for leadership audiences
Shadow operational teams and research industry best practices
Collaborate with IT, data, and analytics teams

Requirements

What you’ll need

Bachelor's degree in business, technology, engineering, or a related field
At least five to seven years of experience in the customer or operations technology field
Strong experience designing and using technical products
Experience using databases
Experience with customer relationship management data
Experience with email/text automation
Experience with electronic health record systems
Excellent communication skills
Ability to translate technical concepts into digestible terms for business and leader consumption
Comfortable with public speaking in front of large audiences
Ability to deal effectively with conflict and manage relations balancing system needs and entity priorities
Ability to develop a clear, realistic, and actionable vision
Results-oriented strategic and systems leadership ability
Ability to effectively and credibly interact with and influence internal and external contacts
Excellent problem-solving and analytical skills
Detail-oriented with ability to oversee projects from origin through execution
Salesforce certification highly desired
Lean, Six Sigma, Scrum, or Agile certification is a plus
Knowledge/content management experience using and feature development of CRM applications

Benefits

Comp & perks

Total rewards package
Drug-free work environment
Remote work arrangement