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Senior Service Specialist
Banner Health. Identify opportunities for improvement and recommend solutions to achieve and sustain improved Patient Experience goals .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and implementing strategies for extraordinary patient service delivery, leveraging data analysis and performance improvement methodologies. Strong ability to facilitate leader development and foster a service-oriented culture across healthcare settings.
Highest-signal resume keywords
Healthcare Operational ManagementQuality ImprovementChange ManagementData AnalysisConsulting Services
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance Data AnalysisProcess ImprovementProject ManagementRisk AssessmentStandardization Work
Soft Skills
Outstanding Communication SkillsProblem-Solving AbilitiesLeadershipCoachingCollaboration
Industry Keywords
Patient ExperienceService-Oriented CultureHealthcareOperational LeadersPatient/Member Survey Data
About the role
Key responsibilities & impact- Identify opportunities for improvement and recommend solutions to achieve and sustain improved Patient Experience goals
- Develop strategies, tools, and processes that deliver extraordinary service to patients, families, members, and customers
- Support, drive, and model a top-tier service-oriented culture across Banner Health entities
- Conduct on-site visits and observe best practices
- Provide real-time coaching and guidance to leaders across care settings
- Analyze performance data and trends and develop targeted action plans
- Facilitate leader development sessions
- Partner with operational leaders to address system-wide challenges
- Establish and drive sustainable extraordinary service strategies and tactics
- Report program status and initiative progress to leadership
- Align patient/member and team member service initiatives across the system
- Evaluate patient/member survey data and identify improvement opportunities
- Facilitate patient experience teams and committees
- Serve as subject matter expert in extraordinary service delivery
- Support process improvements across the network and community
- Facilitate cross-functional partnerships and improvement strategies
- Lead by example, influence change, and support extraordinary service standards
- Solve and present solutions to complex problems
- Develop innovative processes or products
- Lead and collaborate with senior leadership across Banner Health
Requirements
What you’ll need- Bachelor’s Degree in business, healthcare related field or equivalent experience
- 3 years’ experience providing consulting services in healthcare operational/financial management, quality improvement, risk assessment, change management, and project/standardization work at a large organizational setting
- Outstanding verbal and written communication skills
- Excellent planning, problem-solving, analysis and research abilities
- Previous healthcare experience preferred
- Additional related education and/or experience preferred