Clinical Program Improvement Specialist

Banyan Treatment Centers

. Support the National Clinical Director of Virtual Care in building, refining, and scaling the infrastructure behind Banyan's Virtual IOP .

Posted 9/25/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in program development and process improvement within behavioral health settings, with a focus on building training materials and documentation. Proficient in data-informed decision-making and compliance adherence, ensuring effective clinical operations and outcomes tracking.

Highest-signal resume keywords

Program DevelopmentProcess ImprovementData-Informed Decision-MakingBehavioral Health KnowledgeTraining Material Creation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical Training Program DesignOutcomes Tracking PoliciesDocumentation Adherence AuditsCurriculum DevelopmentWorkflow MappingCompliance TrackingMeasurement Tool SelectionPatient Feedback SynthesisOnboarding Curriculum DevelopmentPRN Facilitation Coverage

Soft Skills

Strong Written CommunicationStrong Verbal Communication

Certifications & Qualifications

Master's Degree in Behavioral Health

Industry Keywords

Behavioral HealthSUD TreatmentIOPPHPTelehealth

Tech Stack

Tools & technologies

PHP

About the role

Key responsibilities & impact

Support the National Clinical Director of Virtual Care in building, refining, and scaling the infrastructure behind Banyan's Virtual IOP
Lead design, build-out, and ongoing iteration of the enhanced clinical training program
Partner with Clinical Supervisors on staff training needs identified through supervision and case review
Build onboarding curriculum aligned with the Clinical Operations Coordinator
Map and refine the clinical intake process, including workflow, documentation templates, and hand-off points
Partner with Compliance on documentation adherence audits and staff remediation plans
Track compliance gaps and develop job aids, checklists, and reference tools for clinical staff
Design outcomes tracking policies and select measurement tools
Build reporting cadence and dashboards for clinical KPIs and census-related outcomes
Translate outcomes data into curriculum and continuous program improvement recommendations
Develop alumni programming for the Virtual IOP track and support transitions into alumni programming
Contribute program design input and draft frameworks for the evolution of the telehealth IOP model
Support admission criteria and clinical framework projects
Establish and facilitate a patient/client feedback panel and synthesize feedback into actionable recommendations
Provide PRN facilitation coverage for IOP groups as needed
Support additional cross-functional initiatives for telehealth IOP growth and strategic priorities

Requirements

What you’ll need

Master's degree in a behavioral health field, such as counseling, social work, or psychology
Strong written and verbal communication skills
Comfortable building processes, training materials, and documentation from the ground up
Experience with or strong aptitude for program development, process improvement, and data-informed decision-making
Working knowledge of behavioral health / SUD treatment settings preferred, including IOP, PHP, or similar levels of care
Experience working directly with patients preferred
Ability to provide PRN facilitation coverage for IOP groups as needed

Benefits

Comp & perks

Medical, dental, and vision insurance
Life insurance
Short- and long-term disability coverage
401(k) with employer match
Paid time off and holidays
Employee assistance and wellness programs