Patient Finance Counselor

Banyan Treatment Centers

. Collect patient responsibility payments, including deductibles, copays, and coinsurance .

Posted 10/5/2026full-timeRemote • United StatesJuniorMid-Level💰 $22 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient account resolution, including managing accounts receivable, verifying patient demographics, and ensuring compliance with financial regulations. Proficient in utilizing EHR systems and Microsoft Office to enhance operational efficiency and deliver exceptional customer service.

Highest-signal resume keywords

Patient Account Resolution ExperienceKnowledge Of Revenue Cycle ProcessesProficiency In Microsoft OfficeStrong Understanding Of Insurance Benefit TermsBehavioral Healthcare Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Accounts Receivable ManagementPayment Plan SetupBilling Inquiry ResolutionFinancial Documentation CoordinationPatient Financial Responsibility Explanation

Soft Skills

Excellent Organizational SkillsAttention To DetailTime ManagementStrong Written Communication SkillsStrong Verbal Communication Skills

Tools & Technologies

EHR SystemsCollaborateMDSalesforceKipu

Certifications & Qualifications

Associate DegreeBachelor’s Degree Preferred

Industry Keywords

Patient Privacy LawsFederal RegulationsBehavioral Health

About the role

Key responsibilities & impact

Collect patient responsibility payments, including deductibles, copays, and coinsurance
Contact patients and authorized family members to resolve outstanding balances
Explain financial responsibility, private-pay pricing, and financial terms
Set up reasonable payment plans when appropriate
Review and manage accounts receivable to verify accuracy and work balances
Research and resolve billing inquiries and account questions
Document actions taken to reconcile balances and support payment resolution
Identify account discrepancies, including adjustments, write-offs, overpayments, and refunds
Coordinate with Intake to obtain signed financial documentation
Verify and update patient demographics and registration information
Provide professional customer service to patients and insurance representatives
Maintain confidentiality and comply with federal and state regulations, patient privacy laws, and Banyan policies
Report to the Patient Relations Manager and collaborate with Intake and Finance teams

Requirements

What you’ll need

Associate degree required; Bachelor’s preferred, or equivalent relevant experience
Minimum of 2 years of patient account resolution experience; behavioral healthcare strongly preferred
Strong understanding of insurance benefit terms and patient financial responsibility
Excellent organizational skills, attention to detail, and time management
Ability to work independently and meet deadlines in a fast-paced environment
Strong written and verbal communication skills with a patient-centered approach
Proficiency in Microsoft Office (Outlook, Word, Excel)
Familiarity with EHR systems; CollaborateMD, Salesforce, and Kipu preferred
Knowledge of revenue cycle processes; behavioral health preferred
Must be able to work EST hours

Benefits

Comp & perks

Medical, vision, and dental insurance
Life and disability coverage
401(k) with employer match
Paid time off and holidays
Wellness incentives
Employee assistance programs
Collaborative Revenue Cycle and Intake team
Professional growth in patient accounts, billing support, and revenue cycle operations