Customer Success Representative

BARBRI Legal Ed

. Process customer orders received through phone, email, fax, and other communication channels .

Posted 10/20/2026full-timeRemote • United StatesJuniorMid-Level💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service orientation with a commitment to accuracy and problem-solving in order processing and administrative support. Proficient in managing customer inquiries and utilizing business software to maintain accurate records.

Highest-signal resume keywords

Customer Service OrientationOrder Processing ExperienceMicrosoft Office ProficiencyAttention to DetailCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingAdministrative SupportBilling ManagementTechnical SupportTroubleshooting AssistancePayment ProcessingShipping Inquiry ResolutionReturns ManagementCritical ThinkingProblem Solving

Soft Skills

Verbal CommunicationWritten CommunicationListening SkillsMulti-Priority ManagementSolution-Oriented Approach

Tools & Technologies

Business SoftwareERP PlatformsNetSuiteInternal SystemsTechnology Platforms

Industry Keywords

Customer SupportOrder-to-Cash OperationsAccounts ReceivablePublishingELearning

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Process customer orders received through phone, email, fax, and other communication channels
Verify order information for accuracy and completeness
Communicate with customers, sales teams, and account managers to obtain missing information and resolve order issues
Research and resolve shipping, billing, and order-related inquiries
Process customer payments, including credit card transactions
Manage order returns in compliance with company procedures
Deliver professional, courteous, and solution-oriented customer service
Resolve customer issues on first contact whenever possible
Provide basic technical support and troubleshooting assistance
Escalate complex customer concerns to appropriate team members or managers
Use internal systems and technology platforms to maintain accurate customer and order records

Requirements

What you’ll need

Authorized to work in the United States on a full-time basis without current or future employer sponsorship
Temporary work authorization is not eligible
High school diploma or equivalent
2+ years of customer service, order processing, administrative support, or related experience
Experience interacting directly with customers through phone, email, or other communication channels
Experience working with business software and technology platforms
Strong attention to detail and commitment to accuracy
Excellent verbal and written communication skills
Strong listening skills and ability to understand customer concerns
Problem-solving and critical-thinking abilities
Ability to manage multiple priorities in a fast-paced environment
Proficiency with Microsoft Office applications
Strong customer service orientation and commitment to customer satisfaction
Preferred: Associate degree or coursework in Business, Accounting, Marketing, or a related field
Preferred: Experience in order processing, customer support, accounts receivable, or order-to-cash operations
Preferred: Experience supporting customers in publishing, education, or eLearning
Preferred: Familiarity with ERP platforms such as NetSuite
Preferred: Experience handling billing, returns, shipping, and payment-related inquiries
Preferred: Experience providing basic technical support or troubleshooting assistance

Benefits

Comp & perks

Health, dental, vision, and life insurance plans
Employer contribution to 401(k) retirement savings
Paid vacation, sick leave, volunteer, and personal days
On-site fitness facility at headquarters
Gym membership discounts
Wellness initiatives
Access to educational resources, courses, and workshops
Flexible work hours
Remote work options
Career growth and advancement opportunities
Mentorship programs
Volunteer opportunities
Performance evaluations and ongoing feedback/coaching sessions
Employee assistance program with confidential counseling, legal assistance, and other support services