Customer Service Representative

Barentz

. Receive and handle customer service calls, emails and faxes professionally and in a timely manner .

Posted 10/8/2026full-timeAvon • Ohio • United StatesMid-LevelSenior💰 $55,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service and sales support capabilities, with a focus on maintaining accurate order processing, effective communication, and fostering customer relationships. Proficient in Microsoft Office and customer management software, with a commitment to confidentiality and ethical practices.

Highest-signal resume keywords

Customer Service ExperienceSupply Chain And LogisticsCustomer Management Software (CMS)Microsoft Office ProficiencyAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingData EntryInvoice GenerationBill Of Lading ReviewOrganizational Skills

Soft Skills

Interpersonal SkillsCommunication SkillsProblem-SolvingTeam CollaborationSelf-Motivation

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft TeamsMicrosoft Outlook

Industry Keywords

Regulated IndustriesDistributionCustomer SatisfactionSales SupportMaterials Management

About the role

Key responsibilities & impact

Receive and handle customer service calls, emails and faxes professionally and in a timely manner
Process orders accurately and timely, ensuring product, quantity, pricing and notes are accurate
Follow up directly with customers as needed
Communicate stockouts and customers’ future needs to sales and materials management
Maintain customer files, including contacts, shipping requirements, notes and locations
Run daily open-order reports to ensure orders have shipped or been released to warehouses
Review bills of lading for accuracy and correct potential issues
Generate invoices and assist Accounting with transactions where applicable
Provide direct support to management and the sales team
Establish customer relationships to foster trust, reliability and increased business
Interact with materials management and purchasing to provide a high level of customer satisfaction
Field customer complaints and work with others to resolve them
Process sample orders as required
Support and lead by example, Barentz’ culture, values and fundamentals
Participate in ongoing personal development opportunities
Perform other duties and responsibilities as requested
No direct reports
Maintain sensitive employee information and financial data confidentially

Requirements

What you’ll need

At least three (3) years of experience in customer service, sales support or inside sales
Supply Chain and Logistics experience required
Exceptional interpersonal and communication skills
Strong attention to detail
Excellent data entry, calculation and organizational skills
Experience in regulated industries or distribution is a plus
Ability to work in a team environment, prioritize work assignments and act independently to resolve potential conflicts
Self-motivated, high energy, independent, flexible, creative, responsible, enthusiastic and positive outlook
Proficient use of Microsoft Office products including Word, Excel, Teams and Outlook
Experience with customer management software (CMS) required
Ability to act legally and ethically in professional relationships
Ability to use a computer and phone regularly for verbal and written communications
Some local travel may be required
Proper PPE is required when exposed to production and laboratory facilities

Benefits

Comp & perks

Salary Non-Exempt (OT eligible)
Remote-capable work arrangement subject to management approval
Ongoing personal development opportunities