Help Desk Technician

Barksdale Federal Credit Union

. Coordinate, install, and maintain PC hardware, software, and peripherals .

Posted 9/23/2026full-timeBossier City • Louisiana • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in PC hardware and software installation, maintenance, and repair, along with strong technical customer support skills. Proficient in troubleshooting and resolving a variety of computer-related issues while maintaining accurate records of work performed.

Highest-signal resume keywords

PC Hardware InstallationTechnical Customer SupportComputer Repair TrainingTroubleshooting SkillsPreventive Maintenance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Computer RepairDiagnostic TestingTroubleshootingInstallation of SystemsMaintenance of EquipmentEnd-User SupportTechnical Problem SolvingRecord KeepingTelecommunication Systems KnowledgeComputer Parts Knowledge

Tools & Technologies

Testing EquipmentRepair Tools

Certifications & Qualifications

Computer Repair Certification

Industry Keywords

Technical PlansPreventive Maintenance SchedulesWorkstation Problems

About the role

Key responsibilities & impact

Coordinate, install, and maintain PC hardware, software, and peripherals
Deliver technical customer support over the phone
Identify, troubleshoot, and resolve a wide range of technical computer-related problems
Identify, evaluate, and solve end-user workstation problems
Repair, maintain, upgrade, and install computers and related peripheral equipment
Perform diagnostic testing to determine problem sources and make necessary repairs
Ensure preventive maintenance schedules are followed
Handle installation of new systems and equipment efficiently
Keep detailed and accurate records of all work performed
Maintain testing equipment and repair tools

Requirements

What you’ll need

One or more years of related computer equipment repair experience
High school graduate or equivalent
Computer repair training and certification, or an equivalent combination of education, training, and experience
Thorough knowledge of computer parts, applications, and telecommunication systems
Good knowledge of techniques, tools, and processes involved in designing technical plans and models
Knowledge of appropriate testing and repair equipment
Ability to complete all fields on the application; enter NA where not applicable

Benefits

Comp & perks

Medical, Dental & Vision Insurance
24/7 Teledoc Health Access
Mental Health Support through the Employee Assistance Program (EAP)
Paid Life & Long-Term Disability Insurance
Wellness Programs, including rewards and free virtual fitness classes
156 hours of PTO annually
8 paid holidays
Volunteer Time & Opportunities
401(k) with Company Match
Financial Wellness Tools
Free Barksdale Federal Credit Union membership
Education Assistance Program with reimbursement for up to 90% of tuition costs
In-person and online training
Certifications
Leadership programs
Employee Recognition & Milestones through a service anniversary program