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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing enterprise customer accounts, driving product adoption, and executing structured implementation programs. Proficient in utilizing customer success tools and delivering impactful training and communication to diverse stakeholder groups.
Highest-signal resume keywords
Customer Success ManagementAccount ManagementProject ManagementTechnical SavvyEnterprise Integrations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SuccessAccount ManagementProject ManagementImplementation ProgramsData ExchangeAlert ConfigurationSaaS ProductsHardware ExperienceConsultative RecommendationsMetrics Analysis
Soft Skills
Strong CommunicationRelationship BuildingInfluencing SkillsProblem SolvingSelf-Starter
Tools & Technologies
HubSpotSlackAsanaGranolaGuru
Certifications & Qualifications
Customer Success CertificationProject Management Certification
Industry Keywords
AgricultureSwine ProductionPoultry ProductionBiosecurity AwarenessEnterprise Accounts
About the role
Key responsibilities & impact- Serve as primary point of contact for named enterprise customers throughout the post-sale lifecycle
- Manage accounts against business outcomes, maximize customer ROI, and identify account growth opportunities
- Lead customer-side pilot-to-rollout programs across large grower networks in the US and Canada
- Define pilot success, prioritize customer-impacting milestones, and partner with Sales to drive adoption and expansion
- Train operations staff on hardware, the BarnTalk mobile app, and web portal, virtually or onsite
- Own grower-side training plans and communications and coordinate delivery with grower onboarding teams
- Drive product adoption by tracking alert configuration, call trees, and app usage and intervening when needed
- Teach customers the Gateway, BinTalk Pro, tandem bins, feed alerts, alarm configuration, and account structures including Additional Gateway Owner setup
- Deliver executive-level business reviews using customer-specific metrics
- Provide continuous feedback to Sales, Marketing, Product, and Engineering and participate in testing and customer engagement for new functionality
- Maintain HubSpot records and publish standardized internal call summaries
- Contribute to the Help Center and internal knowledge base
- Improve Enterprise Customer Success playbooks, templates, and operating standards
Requirements
What you’ll need- 3+ years in Customer Success, Account Management, Consulting, Solution Engineering, or an equivalent role
- Strong communication, consulting, influencing, project management, and relationship-building skills
- Direct experience owning enterprise or strategic accounts with multiple stakeholder types
- Ability to run structured implementation or rollout programs to a deadline while coordinating groups not directly managed
- Proven communication and presentation skills, including consultative recommendations to executives and management teams
- Ability to understand complex problems and explain their source simply
- Technical savvy with connectivity, sensors, alerting logic, and integrations
- Self-starter able to manage time and competing priorities independently
- Comfortable in a remote environment with stable internet and a quiet workspace
- Preferred agriculture background, especially swine or poultry production, or willingness to learn the industry deeply
- Biosecurity awareness is a plus
- Experience with hardware plus SaaS products
- Familiarity with HubSpot, Slack, Asana, Granola, Guru, and modern customer-success tooling
- Certifications in Customer Success and/or Project Management preferred
- Experience with enterprise integrations or data exchange between platforms preferred
- Undergraduate degree or equivalent combination of education and experience preferred, with preference for Agriculture, Business, or MIS
Benefits
Comp & perks- $500 home office reimbursement
- Company-provided computer
- Competitive medical, dental, and vision plans
- Competitive salary and employee bonus pool eligibility
- Stock options
- PTO with no tracked vacation days
- Paid parental leave
- Paid career development opportunities
- BarnTools swag
- Advancement based on results, not politics
- Work from home for US-based employees or work from the Urbandale, Iowa office