BarnTools

Customer Success Manager

• Serve as primary point of contact for named enterprise customers throughout the post-sale lifecycle
• Manage accounts against business outcomes, maximize customer ROI, and identify account growth opportunities
• Lead customer-side pilot-to-rollout programs across large grower networks in the US and Canada
• Define pilot success, prioritize customer-impacting milestones, and partner with Sales to drive adoption and expansion
• Train operations staff on hardware, the BarnTalk mobile app, and web portal, virtually or onsite
• Own grower-side training plans and communications and coordinate delivery with grower onboarding teams
• Drive product adoption by tracking alert configuration, call trees, and app usage and intervening when needed
• Teach customers the Gateway, BinTalk Pro, tandem bins, feed alerts, alarm configuration, and account structures including Additional Gateway Owner setup
• Deliver executive-level business reviews using customer-specific metrics
• Provide continuous feedback to Sales, Marketing, Product, and Engineering and participate in testing and customer engagement for new functionality
• Maintain HubSpot records and publish standardized internal call summaries
• Contribute to the Help Center and internal knowledge base
• Improve Enterprise Customer Success playbooks, templates, and operating standards

Enterprise Customer Success Manager – ECSM