Client Success Meteorologist

Baron Weather

. Provide frontline technical support for Baron software and systems via phone, email, and remote access tools .

Posted 11/5/2026full-timeHuntsville • Alabama • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for software and systems, with strong capabilities in troubleshooting, client communication, and documentation. Proficient in managing client relationships and enhancing support strategies in a fast-paced environment.

Highest-signal resume keywords

Bachelor Of Science In MeteorologyTechnical SupportTroubleshootingClient Relationship ManagementMicrosoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingDocumentation CreationSoftware TestingQA ParticipationRemote Support ToolsTicketing SystemsWeather Display TechnologyProject ManagementClient Interaction Management

Soft Skills

Verbal CommunicationWritten CommunicationPublic SpeakingProblem-SolvingOrganizational Skills

Tools & Technologies

Microsoft Office SuiteRemote Access ToolsTicketing SystemsWeather Display Technology

Industry Keywords

Client SupportCustomer Satisfaction24/7 Operational EnvironmentClient ExperienceHigh-Pressure Situations

About the role

Key responsibilities & impact

Provide frontline technical support for Baron software and systems via phone, email, and remote access tools
Diagnose and resolve client issues
Create and maintain technical documentation, support resources, and FAQs
Escalate complex issues to internal engineering or development teams while maintaining client communication ownership
Participate in software/data testing and QA
Participate in remote training webinars and on-site client training
Maintain accurate records of client interactions, issue resolution steps, and support outcomes
Contribute to improving client support strategies and internal procedures
Support clients in a 24/7 operational environment
Work closely with Client Experience leadership to support customer satisfaction and loyalty

Requirements

What you’ll need

Bachelor of Science in Meteorology (required)
Strong verbal and written communication skills, including explaining technical information to non-technical users
Confident public speaking and presentation skills for training and webinars
Proven customer service skills, especially in high-pressure or time-sensitive situations
Excellent troubleshooting and problem-solving capabilities
Ability to manage multiple tasks, prioritize effectively, and meet deadlines
Strong organizational skills and attention to detail
Proficient with Microsoft Office Suite
Comfort working independently and collaboratively across departments
Experience with Weather Display Technology is a plus
Project management experience or client relationship management is a plus
Experience with remote support tools and ticketing systems is a plus

Benefits

Comp & perks

24/7 operational support availability may include evening, weekend, or emergency availability requirements
Remote training webinars
Potential domestic and international travel for on-site client training