Business Analyst, Digital and Customer Experience

barre3

. Translate business needs, customer feedback, and marketing goals into detailed user stories and acceptance criteria .

Posted 9/22/2026full-timeUnited StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in translating business needs into user stories, executing User Acceptance Testing, and managing technical documentation. Proficient in utilizing tools like Jira, Asana, and Mixpanel to enhance operational efficiencies and support customer engagement.

Highest-signal resume keywords

User Story WritingUser Acceptance Testing (UAT)JiraAsanaMixpanel

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

User Story WritingUser Acceptance Testing (UAT)Technical DocumentationData AnalysisBacklog Management

Soft Skills

Analytical SkillsDetail-OrientedWritten CommunicationVerbal CommunicationProblem-Solving

Tools & Technologies

JiraAsanaAirtableContent Management SystemsIntercomSegmentMixpanel

Industry Keywords

Marketing TechnologyE-CommerceDigital SubscriptionSubscription ModelsHealth and Wellness Platforms

About the role

Key responsibilities & impact

Translate business needs, customer feedback, and marketing goals into detailed user stories and acceptance criteria
Draft, maintain, and triage technical tickets in Jira/Asana
Provide developers with reproduction steps, technical context, and screenshots
Own User Acceptance Testing for feature releases, system enhancements, and bug fixes
Collaborate with external QA resources on manual and automated testing
Triage bugs, track resolution timelines, and verify deployments
Implement seasonal campaigns, landing pages, and promotions
Manage online workout videos, collections, instructors, metadata, tagging, and publication dates
Coordinate studio website publishing and updates with new studio opening teams
Audit navigation paths, calls to action, checkout flows, and membership sign-ups across websites and mobile apps
Manage the Intercom customer support inbox, troubleshoot issues, respond to feedback, and route questions
Create and update process and configuration documentation
Create engagement reports using Mixpanel, Excel, or other tools
Understand third-party integrations and data flows
Manage event taxonomy and validate tracked events and properties
Support client segmentation with tested logic and validation
Analyze customer feedback, support trends, and system error logs to recommend platform enhancements and operational efficiencies

Requirements

What you’ll need

3+ years of experience as a Business Analyst, Systems Analyst, or Digital Product Coordinator in a marketing technology, e-commerce, or digital subscription environment
Direct experience with Jira, Asana, Airtable, Content Management Systems, Intercom, Segment, and Mixpanel
Proven experience writing user stories, executing UAT protocols, interfacing with customers, and collaborating across marketing, operations, and engineering teams
Familiarity with subscription models, franchise ecosystems, or health and wellness platforms is a plus
Exceptional analytical and detail-oriented skills
Outstanding written and verbal communication skills
Experience maintaining organized backlogs, structured documentation, and reliable testing workflows
Proactive problem-solving and task completion
Ability to prioritize daily tasks and meet hard deadlines
Must be available during 8-5pm in your own time zone, with occasional availability for other time zones
Alignment with barre3 core values: Practice Authenticity, Stronger Together, Love of Learning, Give Generously, and Make It Happen

Benefits

Comp & perks

A flexible, hybrid working environment, including opportunities to work remotely and at the Portland Home Office
Generous medical, dental and vision plans
Paid holidays, sick and vacation time
401k company-matching
Free unlimited access to barre3 online and Portland barre3 classes
Diversity, equity, and inclusion commitment