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Financial Planning and Analysis

• Drive annual operating budgets, monthly dynamic forecasts, and long-range financial plans across all business lines
• Own monthly financial reporting packages and executive variance commentary across revenue, COGS, and OpEx
• Build and refine driver-based revenue and operational forecast models
• Analyze P&L trends to identify profitability drivers and cost-saving opportunities
• Administer and optimize Workday Adaptive Planning, including architecture, integrations, and reporting templates
• Partner with Accounting and HR on month-end close validation, headcount tracking, and payroll forecast updates
• Monitor and report operational KPIs including customer lifetime value, retention, studio attendance, and customer acquisition
• Identify leading indicators and predictive insights for proactive decision-making
• Support the design, development, and deployment of interactive Tableau dashboards
• Serve as the financial and analytical liaison to Operations, Marketing, Digital, and Retail teams
• Use SQL, Snowflake, and emerging AI tools to automate reporting and improve analytical workflows
• Ensure timely financial reporting and maintain forecast model integrity and precision
• Perform data quality control and logic audits across databases, KPI queries, and reporting layers
• Deliver quarterly strategic deep-dive case studies producing documented strategic pivots or cost-saving initiatives
• Maintain a 3-day turnaround SLA for high-priority ad-hoc financial analyses

Senior Financial Analyst

Ecommerce

• Translate business needs, customer feedback, and marketing goals into detailed user stories and acceptance criteria
• Draft, maintain, and triage technical tickets in Jira/Asana with reproduction steps, technical context, and screenshots
• Own UAT for feature releases, system enhancements, and bug fixes across digital platforms
• Collaborate with external QA resources on manual and automated testing
• Triage bugs, track resolution timelines, and verify deployments
• Implement seasonal campaign takeovers, landing pages, promotions, pricing logic, promo triggers, and tracking links
• Manage online workout videos, collections, instructors, metadata, tags, and publication dates
• Coordinate studio website publication, updates, studio data, and integrations
• Audit website and mobile-app user journeys, navigation, CTAs, checkout flows, and membership sign-ups
• Manage the Intercom customer support inbox, troubleshoot issues, respond to feedback, and route questions
• Create and maintain process and configuration documentation
• Create engagement reports using Mixpanel, Excel, or other tools
• Understand third-party digital integrations and data flows
• Manage event taxonomy and validate event and property tracking
• Support client segmentation with tested logic and validation
• Analyze customer feedback, support trends, and error logs to recommend platform enhancements and operational efficiencies
• Report to the Sr. Manager of Digital Experience and Technology

Associate Product Manager, Digital Experience

Business Analyst

• Translate business needs, customer feedback, and marketing goals into detailed user stories and acceptance criteria
• Draft, maintain, and triage technical tickets in Jira/Asana
• Provide developers with reproduction steps, technical context, and screenshots
• Own User Acceptance Testing for feature releases, system enhancements, and bug fixes
• Collaborate with external QA resources on manual and automated testing
• Triage bugs, track resolution timelines, and verify deployments
• Implement seasonal campaigns, landing pages, and promotions
• Manage online workout videos, collections, instructors, metadata, tagging, and publication dates
• Coordinate studio website publishing and updates with new studio opening teams
• Audit navigation paths, calls to action, checkout flows, and membership sign-ups across websites and mobile apps
• Manage the Intercom customer support inbox, troubleshoot issues, respond to feedback, and route questions
• Create and update process and configuration documentation
• Create engagement reports using Mixpanel, Excel, or other tools
• Understand third-party integrations and data flows
• Manage event taxonomy and validate tracked events and properties
• Support client segmentation with tested logic and validation
• Analyze customer feedback, support trends, and system error logs to recommend platform enhancements and operational efficiencies

Senior Financial Analyst

Associate Product Manager, Digital Experience

Business Analyst, Digital and Customer Experience