Controls Support Technician, PLC – 2nd Shift

Barry-Wehmiller

. Serve as the primary point of contact for incoming customer requests during second shift .

Posted 10/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $36 - $45 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and resolving machine issues, particularly with PLCs, drives, and controls systems. Proficient in customer communication and support, with a focus on continuous improvement and technical problem-solving.

Highest-signal resume keywords

Machine Troubleshooting ExperienceControls And Machine Processes ExpertiseProficient In Rockwell And Indramat SoftwareStrong Technical And Troubleshooting SkillsExcellent Customer Service Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Machine TroubleshootingControls SystemsPLC TroubleshootingMechanical SystemsPneumatic SystemsTechnical SupportProcess ImprovementEquipment DiagnosisProgramming ChangesData Analysis

Soft Skills

Customer CommunicationDecision-MakingSelf-MotivationPrioritizationTeam Support

Tools & Technologies

ERP SystemAsset Management SystemRemote Troubleshooting ToolsFlexographic Printing Press Knowledge

Industry Keywords

Electro-MechanicalElectrical DesignPrint EquipmentContinuous ImprovementSafety Compliance

Tech Stack

Tools & technologies

ERPReact

About the role

Key responsibilities & impact

Serve as the primary point of contact for incoming customer requests during second shift
Triage calls, route parts inquiries, escalate issues to the next shift, and provide direct technical support
Communicate with customers to understand and resolve equipment issues
Respond urgently to unplanned customer issues and provide breakdown support for component replacements, including HMIs, drives and PLCs
Provide support for on-the-go programming changes with minimal supervision
VPN into customer machines remotely to troubleshoot PLCs, drives and devices
Document customer issues and resolutions in the asset management system
Use the ERP system to find parts and arrange shipment to customers outside normal business hours
Use controls and process expertise to support the team and customers
Review customer data, react to alarms, investigate downtime, and provide productivity and efficiency recommendations
Identify continuous improvement opportunities and support measurable process improvements
Communicate with product line engineering by recommending machine changes and conveying customer feedback
Evaluate, implement and test new technology
Create and sustain a safe work environment
Perform other duties as assigned

Requirements

What you’ll need

A two-year associate degree in electro-mechanical, electrical design, or a related field and five years of machine troubleshooting experience, or a high school diploma and seven years of machine troubleshooting experience
Expert in controls and machine processes for print equipment
Knowledge of flexographic printing presses is a plus but not a requirement
Proficient in Rockwell and Indramat software
Knowledgeable in Rockwell and Indramat hardware
Strong technical and troubleshooting skills with the ability to diagnose and resolve issues independently
Excellent customer service skills with the ability to manage multiple types of inquiries and prioritize effectively
Self-motivated with strong decision-making capabilities
Proficient in mechanical, pneumatic and control systems
Ability to travel several weeks per year to customer sites and the main factory for training
Ability to work the second-shift schedule and train on first shift as required
Ability to bend, squat, climb, grasp, reach, lift and move about frequently and for extended periods
Ability to lift, move or transfer up to 50 lbs. frequently, or more occasionally
Ability to walk, stand or otherwise move about continuously
Ability to work around typical machine shop physical hazards, potentially requiring respiratory protection
Occasional travel by car or air

Benefits

Comp & perks

Ability to travel several weeks per year to customer sites and the main factory for training
Position is fully remote with occasional travel requirements
Equal opportunity employer
Reasonable accommodations during the interview process
Potential pre-employment screening, including drug screening, reference checks, employment verifications, background screening and/or skills assessments