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Service Engineer
Barry-Wehmiller. Provide remote technical support to customers and Field Service Engineers worldwide .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting PLC controls, electrical systems, and industrial machinery, with a strong focus on providing technical support and solutions in both remote and on-site environments. Proficient in communicating technical information effectively in English, with additional German language skills considered advantageous.
Highest-signal resume keywords
PLC Controls (Siemens S7 / STEP 7)Electrical Systems TroubleshootingHydraulics and Pneumatics KnowledgeTechnical Support and Customer CommunicationProblem-Solving Mindset
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
PLC ControlsElectrical SystemsHydraulicsPneumaticsTechnical SupportTroubleshootingMachine ModificationsComponent ConfigurationTechnical DocumentationAutomation Technology
Soft Skills
Problem-SolvingCommunicationIndependenceAdaptabilityOwnership
Tools & Technologies
TIA PortalRemote Access ToolsVideo Conferencing ToolsPersonal Protective Equipment (PPE)
Industry Keywords
Automation TechnicianElectricianElectromechanical TechnicianIndustrial MachineryTechnical Service
About the role
Key responsibilities & impact- Provide remote technical support to customers and Field Service Engineers worldwide
- Troubleshoot PLC, HMI, drive, electrical and hydraulic systems to diagnose and resolve machine breakdowns and technical issues
- Support requests for machine modifications, upgrades and technical improvements by assessing technical scope and helping define appropriate solutions
- Document technical support cases, troubleshooting findings and solutions to strengthen service knowledge and improve future customer support
- Provide on-site technical support at customer facilities when required and available for issues that cannot be resolved remotely
- Support the After Sales team with technical clarification, component configuration and identification of suitable replacement components for obsolete or discontinued parts
- Work with customers and Field Service Engineers through phone, video and remote access to analyze machine behavior and determine technical solutions
Requirements
What you’ll need- Technical background as an Automation Technician, Electrician, Automation Technologist, Electromechanical Technician or similar
- Experience with industrial machinery, automation or technical service is an advantage; candidates with the right technical foundation and motivation to develop are welcomed
- Experience with PLC controls, preferably Siemens S7 / STEP 7 and TIA Portal, as well as electrical systems
- Knowledge of hydraulics and pneumatics is an advantage
- Practical and curious problem-solving mindset with ability to troubleshoot technical issues systematically
- Comfortable communicating with customers and colleagues in an international environment
- Able to communicate in English at a technical working level, verbally and in writing
- German language skills are considered an advantage
- Able to work independently and take ownership of technical issues while working closely with Service and Engineering colleagues
- Able to manage several support cases and adapt when priorities change, particularly during urgent customer breakdowns
- Able to correctly wear and use employer-required Personal Protective Equipment (PPE) in the manufacturing area
- Able to follow applicable safety procedures and correctly wear required PPE at customer sites when participating in visits
Benefits
Comp & perks- Opportunities to join onsite troubleshooting, upgrades and other technical activities
- Opportunities to help shape and develop future service concepts and customer support solutions, including OEE software, Alliance Service Agreements and new digital and technical support products
- Reasonable accommodations during the interview process