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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing multiple customer implementation projects, utilizing structured problem-solving and root-cause analysis to enhance processes. Proficient in stakeholder communication and workflow mapping, with a strong background in health tech and process improvement methodologies.
Highest-signal resume keywords
Program ManagementProcess ImprovementRoot-Cause AnalysisLean/Six Sigma CertificationCustomer-Facing Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementWorkflow MappingData AnalysisDefect TriageProcess Walkthroughs
Soft Skills
Stakeholder ManagementClear CommunicationProblem SolvingExpectation ManagementAdaptability
Tools & Technologies
EMR PlatformsNextGenModMedAthenaOneVeradigmEClinicalWorks
Certifications & Qualifications
Lean/Six Sigma Green BeltLean/Six Sigma Black Belt
Industry Keywords
Health TechDigital HealthPractice Management SoftwareImplementation ProjectsConcurrent Projects
About the role
Key responsibilities & impact- Own multiple customer implementation projects concurrently from contract handoff through go-live and stabilization
- Manage internal and external stakeholders throughout each project lifecycle
- Report project status and communicate clearly with internal and external teams
- Manage projects against defined phase gates and hold gates until requirements are met
- Provide feedback to the program and project management office to refine best practices and standardization
- Conduct on-site current-state process walkthroughs with staff
- Map workflows using swimlane process maps and validate them with end users
- Diagnose process failures using data and root-cause analysis
- Translate workflow findings into AI agent configuration, routing rules, extraction fields, and escalation paths
- Own defect triage during testing and determine what ships, waits, or is out of scope
- Lead kickoff, discovery, UAT, and training sessions for front-desk staff and physician owners
- Set realistic customer expectations about product capabilities
- Deliver post-go-live reviews supported by performance data
Requirements
What you’ll need- 5+ years in program management, implementation, process improvement, business analysis, or a comparable delivery role
- Bachelor's degree in business administration, engineering, or a related field — or equivalent practical experience
- Track record of running concurrent projects with real deadlines and stakeholders
- Demonstrated structured problem solving and root-cause analysis
- Direct customer-facing experience meeting customers' and patients' needs
- Comfort with ambiguity and creating processes without an existing runbook
- Willingness and ability to travel; frequent travel required
- Lean/Six Sigma certification (Green Belt or Black Belt) preferred
- Background in health tech, digital health, or practice management software preferred
- Familiarity with EMR platforms such as NextGen, ModMed, AthenaOne, Veradigm, eClinicalWorks, or similar preferred
- This is not a software engineering role and does not require writing production code
Benefits
Comp & perks- High ownership and trusted autonomy
- Opportunity to drive real impact in healthcare
- Opportunity to shape early product decisions, UI details, code, and user experience
- Purpose-driven work solving real problems in healthcare
- Early-stage, fast-moving team environment