IT/Support Operations Engineer

Baseten

. Serve as the escalation point for day-to-day technical support, diagnosing and resolving hardware and software issues across the Mac and Windows fleet .

Posted 9/30/2026full-timeUnited StatesMid-LevelSenior💰 $125,000 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing IT support operations, including user lifecycle administration, systems administration, and IT infrastructure maintenance. Proficient in automation tools and enhancing user experiences through effective communication and organizational skills.

Highest-signal resume keywords

Google Workspace AdministrationMDM Platform ManagementMacOS AdministrationAutomation Tools ExperienceUser Lifecycle Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Systems AdministrationUser Permissions ConfigurationHardware TroubleshootingSoftware Issue ResolutionInventory Tracking

Soft Skills

Excellent Communication SkillsStrong Organizational Skills

Tools & Technologies

KandjiOktaVideo Conferencing Tools

Industry Keywords

IT SupportUser OnboardingOffice IT InfrastructureWorkflow AutomationVendor Management

Tech Stack

Tools & technologies

CloudMacOS

About the role

Key responsibilities & impact

Serve as the escalation point for day-to-day technical support, diagnosing and resolving hardware and software issues across the Mac and Windows fleet
Manage user lifecycle administration, including provisioning, deprovisioning, and access management across all systems and services
Own the IT onboarding experience for new employees, from laptop setup and account configuration to a smooth first-day experience
Maintain and continuously improve office IT infrastructure
Build and maintain a knowledge base of self-serve resources to reduce ticket volume and empower users
Manage IT asset procurement, inventory tracking, and vendor relationships
Support new office buildouts and contribute to broader workplace IT planning
Identify opportunities to automate workflows and eliminate inefficiencies across IT operations
Adapt to the evolving needs of a fast-growing company and take on new challenges
Perform systems administration, including managing admin-level access, configuring user permissions, and routine maintenance across cloud-based services

Requirements

What you’ll need

Strong working knowledge of Google Workspace, MDM platforms (e.g. Kandji), IdM/SSO solutions (e.g. Okta), and video conferencing tools
Proven experience administering macOS at scale, with solid working knowledge of Windows environments
Hands-on experience with automation tools and a track record of streamlining IT processes and workflows
Excellent communication skills with a genuine passion for delivering great support experiences
Strong organizational skills with the ability to manage multiple priorities in a fast-paced, ambiguous environment

Benefits

Comp & perks

Competitive compensation, including meaningful equity
(U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
Paid parental leave
Fertility and family-building stipend through Carrot
(U.S. only) Company-facilitated 401(k)
Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.