Bask Health

Customer Success Manager

• Own the entire post-sale customer experience from onboarding and launch through retention, expansion, and renewal
• Lead and grow the Customer Success team
• Set the customer service strategy and operating model
• Own net revenue retention, gross retention, churn, and expansion targets
• Define and track customer health scores, engagement metrics, and risk and growth indicators
• Report customer outcomes, trends, and opportunities to the executive team
• Build scalable playbooks for onboarding, launch, adoption, QBRs, renewals, upsell, and escalations
• Lead the AI-native operating model, including prompts, workflows, and automations
• Select and implement Customer Success tooling and processes
• Serve as executive sponsor for key and enterprise accounts
• Personally handle high-stakes escalations
• Partner with customers on engagement initiatives and platform adoption
• Deliver program demos and strategic reviews
• Provide technical answers and recommend ways to use the Bask platform
• Validate approaches with customers, providers, and partners
• Partner with Product and Engineering on roadmap priorities
• Work with Sales on handoffs, account planning, and expansion opportunities
• Collaborate with Operations, Pharmacy, and Support to resolve systemic customer issues

Explore Head of Customer Success at Bask Health. Review requirements and application details.