AI Customer Growth Manager

Bask Health

. Own and execute growth strategies across an assigned portfolio of existing Bask customers .

Posted 11/2/2026full-timeRemote • United Kingdom, Canada, United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Growth and Account Management, with a strong focus on upselling, cross-selling, and driving measurable revenue growth through strategic account planning and AI-assisted workflows. Proven ability to analyze customer data and market trends to identify expansion opportunities and enhance product adoption.

Highest-signal resume keywords

Customer Growth StrategyAccount Expansion ManagementAI Tools UtilizationRevenue ForecastingE-Commerce Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementRevenue GrowthUpsellingCross-SellingAI WorkflowsData AnalysisCRM SystemsRevenue ReportingExpansion Pipeline ManagementE-Commerce Technology

Soft Skills

Excellent CommunicationProblem SolvingOrganizational SkillsCollaborationEntrepreneurial Mindset

Tools & Technologies

ChatGPTClaudeGeminiCRM SoftwareAI Tools

Industry Keywords

Customer SuccessDTC BrandsOnline MerchantsSaaS SalesGrowth Metrics

About the role

Key responsibilities & impact

Own and execute growth strategies across an assigned portfolio of existing Bask customers
Identify, develop, and pursue upsell, cross-sell, and account expansion opportunities
Help customers expand telehealth businesses through additional medications, product offerings, and platform utilization
Develop strategic account growth plans based on customer goals, business performance, and expansion potential
Build relationships with customer decision-makers and act as a strategic growth partner
Conduct growth-focused customer meetings and recommend relevant Bask products and services
Own assigned expansion revenue targets and work toward measurable growth outcomes
Use AI tools and LLMs to research customer businesses, analyze trends, and identify revenue opportunities
Develop AI-assisted workflows for account research, prospecting, outreach personalization, and growth reporting
Prioritize high-potential accounts using customer data and AI-generated insights
Experiment with AI tools and automation to improve expansion initiatives
Validate AI-generated insights against customer data
Build and maintain a customer expansion pipeline
Track upsell, cross-sell, and expansion opportunities through execution
Monitor account growth metrics, revenue trends, product adoption, and expansion performance
Maintain accurate pipeline records and forecast expansion revenue
Measure growth initiatives and refine strategies based on results
Identify expansion barriers and address them cross-functionally
Partner with Client Success on customers ready for additional products or capabilities
Collaborate with Product, Engineering, Marketing, and other internal teams
Share customer insights and market feedback
Develop repeatable growth playbooks, AI workflows, and expansion strategies
Work Weekends

Requirements

What you’ll need

5+ years of experience in Customer Growth, Account Management, Customer Success, or SaaS sales, with demonstrated responsibility for account expansion or revenue growth
Experience in e-commerce, ideally supporting DTC brands, online merchants, or e-commerce technology platforms
Proven experience driving upsells, cross-sells, account expansion, or measurable revenue growth within an existing customer portfolio
Experience managing large or enterprise-sized customer accounts
Demonstrated ability to own revenue goals, identify commercial opportunities, and execute growth strategies
Experience managing an expansion pipeline, tracking opportunities, and forecasting potential revenue
Hands-on experience using AI tools such as ChatGPT, Claude, Gemini, or similar LLMs
Experience creating or implementing AI-assisted workflows and automations
Ability to provide specific examples of how AI has helped identify opportunities, improve processes, or drive measurable growth
Strong analytical skills and ability to translate customer data into actionable growth strategies
Experience working with CRM systems, account performance data, and revenue reporting
Strong commercial judgment and ability to discuss business opportunities with customer stakeholders
Entrepreneurial mindset with ownership and accountability
Excellent written and verbal communication skills
Creative, proactive, independent problem solver
Highly organized, able to manage multiple accounts and competing priorities
Comfortable collaborating across teams in a fast-paced startup environment
Follow company privacy and security requirements when handling customer or patient information