Client Success Manager – AI-Native

Bask Health

. Own the full client lifecycle, including onboarding, engagement, adoption, retention, renewals, and expansion .

Posted 11/2/2026full-timeRemote • United Kingdom, United States, CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing the full client lifecycle, including onboarding, engagement, retention, and expansion, while leveraging AI tools to enhance workflows and client success. Proven ability to analyze client data and performance metrics to drive measurable business results and improve overall account performance.

Highest-signal resume keywords

Customer Success ManagementAI Tools ProficiencyClient Engagement Metrics AnalysisE-Commerce ExperienceAccount Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client OnboardingAI-Assisted ProcessesWorkflow AutomationData AnalysisProblem Solving

Soft Skills

Excellent CommunicationCreative Problem SolvingOrganizational SkillsInitiativeCollaboration

Tools & Technologies

ChatGPTClaudeGeminiAI ToolsBask Platform

Industry Keywords

SaaSDTC BrandsE-Commerce TechnologyClient ServicesAccount Expansion

About the role

Key responsibilities & impact

Own the full client lifecycle, including onboarding, engagement, adoption, retention, renewals, and expansion
Build strong relationships with Bask clients and help them successfully launch and grow their businesses
Use AI tools and large language models (LLMs) to research client needs, structure problems, draft communications, and improve day-to-day workflows
Develop AI-assisted workflows and automations to streamline onboarding, account management, follow-ups, and troubleshooting
Build logic-based questionnaires and asynchronous patient visit workflows through the Bask platform
Help clients launch medications and identify opportunities to expand their product offerings
Troubleshoot platform, workflow, and order-related issues while proactively identifying solutions
Monitor client health, platform usage, and engagement metrics to identify potential churn risks and growth opportunities
Develop proactive strategies to improve client adoption, retention, and overall account performance
Deliver platform demonstrations, answer technical questions, and recommend creative ways for clients to get more value from Bask
Use client data and measurable outcomes to evaluate the effectiveness of AI-assisted processes and client success initiatives
Validate AI-generated recommendations through research, testing, and client feedback before implementation
Document and share successful AI prompts, automations, and repeatable workflows with the Client Success team
Collaborate with Product, Engineering, and other internal teams to improve the client experience
Work weekends

Requirements

What you’ll need

5+ years of experience in Customer Success, Account Management, or Client Services within a SaaS organization
Experience in e-commerce, ideally supporting DTC brands, online merchants, or e-commerce technology platforms
Experience managing large or enterprise-sized client portfolios
Demonstrated hands-on experience using AI tools such as ChatGPT, Claude, Gemini, or similar LLMs to improve professional workflows
Experience creating, implementing, or improving AI-assisted processes, automations, or repeatable workflows
Ability to provide real examples of how you've used AI to solve problems, improve efficiency, or deliver measurable business results
Strong understanding of client onboarding, adoption, retention, renewals, and account expansion
Experience using client engagement data and performance metrics to identify risks and growth opportunities
Ability to independently research problems, evaluate AI-generated information, and turn findings into practical solutions
Good judgment when handling sensitive client information and using AI tools in accordance with company privacy and security requirements
Excellent written and verbal communication skills
A creative problem solver who takes initiative and is comfortable navigating unfamiliar challenges
An entrepreneurial mindset and a strong sense of ownership and accountability
Strong organizational skills and the ability to manage multiple client accounts and priorities
Comfortable collaborating across teams and working in a fast-paced startup environment
Ability to work weekends