Junior Customer Success Manager

Bask Health

. Build strong customer relationships and serve as a reliable, responsive point of contact .

Posted 10/28/2026full-timeRemote • United States, United Kingdom, CanadaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer relationship management skills, with a focus on onboarding, engagement, and satisfaction. Possesses a hands-on understanding of e-commerce operations and a proactive, solutions-oriented approach to problem-solving.

Highest-signal resume keywords

Customer Success ManagementE-Commerce OperationsCRM ProficiencyStrong Communication SkillsCreative Problem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

E-Commerce Business OperationsOrder FulfillmentPayments ProcessingCustomer Issue ResolutionCRM Tracking

Soft Skills

Proactive MindsetIndependent and Self-MotivatedHighly OrganizedAttention to DetailAdaptability

Industry Keywords

Customer SatisfactionCustomer RetentionCustomer EngagementCross-Department CollaborationFeedback Implementation

About the role

Key responsibilities & impact

Build strong customer relationships and serve as a reliable, responsive point of contact
Help customers onboard, understand the company's offerings, and achieve their goals
Follow up proactively, anticipate customer needs, and own the customer experience
Listen to customer feedback, troubleshoot issues, and coordinate with internal teams to find solutions
Track customer conversations, follow-ups, and account activity in CRM or other internal tools
Identify opportunities to improve customer satisfaction, engagement, retention, and growth
Collaborate with sales, operations, product, marketing, and other departments
Learn products, processes, and customers while seeking feedback and improvement
In the first 90 days, learn products, services, customers, and internal processes; build confidence in customer conversations; manage assigned tasks and accounts with increasing independence; deliver timely support; resolve customer needs; and establish trust with customers and teammates

Requirements

What you’ll need

Either 1+ year as a Customer Success Manager at an e-commerce company, or 1+ year owning and operating your own e-commerce business
Hands-on understanding of how online stores run day to day, such as storefront platforms, order fulfillment, payments, and handling customer issues
Creative problem solver with a determination to succeed
Independent and self-motivated, with the judgment to ask for help when needed
Entrepreneurial mindset and a genuine drive to help customers succeed
Clear, articulate communicator in both speaking and writing
Highly organized, able to juggle multiple priorities in a fast-paced environment
Eager to learn and comfortable working with different teams (product, sales, marketing, etc.)
Strong written and verbal communication skills
Proactive, solutions-oriented mindset and strong sense of ownership
Excellent organization, attention to detail, and follow-through
Ability to learn quickly, adapt to change, and work in a fast-paced environment
Genuine interest in helping customers succeed and building lasting relationships
Willingness to receive feedback, take responsibility, and continuously improve