Junior Product Manager, Patient Experience

Bask Health

. Support product development across Bask's patient portal, messaging, treatment status, refills, and renewals.

Posted 11/11/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical thinking and problem-solving skills while effectively translating user needs into actionable product requirements. Proficient in collaborating with cross-functional teams to enhance patient-facing software and improve usability and accessibility.

Highest-signal resume keywords

JavaScript Coding ExperienceUser Story WritingPatient Portal ExperienceUsability Testing FamiliarityHealthcare Privacy Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TypeScript Coding ExperiencePython Coding ExperienceSoftware Development UnderstandingWeb Applications KnowledgeData Analysis Skills

Soft Skills

Strong Organizational SkillsEffective Communication SkillsAnalytical ThinkingAttention to DetailInitiative and Independence

Tools & Technologies

React FamiliarityNext.js FamiliarityProduct Analytics Tools FamiliaritySaaS Products ExperienceTelehealth Experience

Industry Keywords

Patient Messaging WorkflowsTreatment TrackingRefill RequestsHealthcare ApplicationsDigital Health

Tech Stack

Tools & technologies

JavaScriptNext.jsPythonReactTypeScript

About the role

Key responsibilities & impact

Support product development across Bask's patient portal, messaging, treatment status, refills, and renewals.
Work with product managers to help define priorities and execute the roadmap for patient-facing experiences.
Gather feedback from patients, customer-facing teams, and clinical operations to understand user needs.
Help improve how patients access treatment information, track treatment status, and manage ongoing care.
Assist in developing intuitive workflows for patient messaging, refill requests, and treatment renewals.
Translate user feedback and business needs into clear product requirements, user stories, and acceptance criteria.
Work with engineers and designers to understand technical constraints and evaluate potential solutions.
Investigate patient-facing issues, reproduce bugs, and document findings for engineering teams.
Identify opportunities to simplify workflows and improve usability, accessibility, and reliability.
Support product discovery, user research, usability testing, and feature prioritization.
Collaborate with clinical and pharmacy teams on patient-facing features and care and fulfillment workflows.
Help define and monitor metrics such as patient portal adoption, feature usage, workflow completion, and patient satisfaction.
Support quality assurance, feature testing, and product launches.
Maintain product documentation and communicate progress on assigned initiatives.
Own smaller product improvements from planning through launch and iteration.
Use patient feedback and product data to evaluate improvements.

Requirements

What you’ll need

Hands-on experience contributing to software products through coursework, internships, personal projects, or professional work.
Foundational understanding of software development, web applications, and how software products are built.
Hands-on coding experience with JavaScript, TypeScript, Python, or another programming language.
Ability to read code, understand basic technical concepts, and communicate effectively with engineers.
Strong analytical thinking and problem-solving skills.
Ability to understand user needs and translate problems into clear, actionable requirements.
Strong organizational skills and attention to detail.
Ability to gather feedback, research problems, and use basic data analysis to support decisions.
Interest in building intuitive, accessible, and reliable patient-facing software.
Excellent written and verbal communication skills.
Ability to collaborate with engineers, designers, and cross-functional teams.
Willingness to learn quickly, take initiative, and independently manage assigned responsibilities.
Previous internship or early-career experience in product management, software engineering, or a related technical role is nice to have.
Experience with patient portals, healthcare applications, or consumer-facing software is nice to have.
Familiarity with patient messaging, treatment tracking, refill requests, or renewal workflows is nice to have.
Experience building websites, applications, APIs, or other technical projects is nice to have.
Familiarity with React, Next.js, or modern frontend development frameworks is nice to have.
Experience writing user stories, acceptance criteria, or product requirements is nice to have.
Familiarity with user research, usability testing, or product analytics tools is nice to have.
Understanding of healthcare privacy, security, or HIPAA considerations is nice to have.
Experience with SaaS products, subscription-based services, or self-service applications is nice to have.
Experience with telehealth, digital health, or healthcare technology is nice to have.
A portfolio, GitHub profile, or examples of projects demonstrating technical ability and product thinking is nice to have.