Merchant Experience Product Intern

Bask Health

. Support product initiatives that improve the merchant experience across Bask's platform.

Posted 11/11/2026full-timeRemote • United StatesEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical thinking and problem-solving skills to translate merchant needs into actionable product requirements. Proficient in collaborating with cross-functional teams to enhance the merchant experience on SaaS platforms through effective communication and attention to detail.

Highest-signal resume keywords

Product ManagementSaaS PlatformsJavaScriptAnalytical ThinkingUser Research

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

JavaScriptTypeScriptPythonProduct RequirementsUsability TestingSoftware DevelopmentE-Commerce PlatformsTechnical DocumentationFeature Launch PreparationBug Investigation

Soft Skills

Problem-SolvingAttention to DetailCommunicationCollaborationInitiative

Tools & Technologies

ClickUpJiraLinearNotionShopifyBigCommerceWooCommerce

Industry Keywords

E-CommerceMerchant ExperienceSaaS OnboardingProduct AnalyticsDigital Health

Tech Stack

Tools & technologies

JavaScriptNext.jsPythonReactTypeScript

About the role

Key responsibilities & impact

Support product initiatives that improve the merchant experience across Bask's platform.
Work with product managers and customer-facing teams to understand how merchants configure, launch, and manage their businesses.
Gather and organize merchant feedback to identify recurring problems and opportunities for improvement.
Help improve merchant onboarding, account setup, and storefront configuration workflows.
Assist with initiatives involving catalogs, pricing, subscriptions, and business settings.
Identify confusing steps, usability issues, and repetitive tasks across merchant-facing applications.
Translate merchant needs into product requirements, user stories, and acceptance criteria.
Work with engineers and designers to understand technical requirements and evaluate potential solutions.
Investigate merchant-reported issues, reproduce bugs, and document findings.
Support usability testing and quality assurance for merchant-facing features.
Evaluate how changes to merchant settings affect storefront and checkout experiences.
Research e-commerce platforms, merchant tools, and competing SaaS products.
Review product usage, merchant feedback, and basic analytics to understand feature performance.
Assist with product documentation, project tracking, and feature launch preparation.
Participate in product discovery, planning meetings, technical discussions, and feature reviews.
Own smaller merchant experience projects from research and documentation through testing and follow-up.

Requirements

What you’ll need

Strong interest in product management, SaaS platforms, and building software for businesses.
Foundational understanding of websites, web applications, and how software products are built.
Hands-on technical experience through coursework, personal projects, internships, or independent learning.
Familiarity with JavaScript, TypeScript, Python, or another programming language.
Strong analytical thinking and problem-solving skills.
Ability to understand user problems and communicate clear, practical recommendations.
Strong attention to detail and willingness to investigate software issues independently.
Ability to organize feedback, document requirements, and communicate findings clearly.
Interest in understanding how merchants set up, operate, and grow online businesses.
Ability to learn new software tools, technical concepts, and business workflows quickly.
Strong written and verbal communication skills.
Ability to collaborate with product managers, engineers, designers, and customer-facing teams.
Initiative, curiosity, and willingness to take ownership of assigned projects.
Nice to have: Previous coursework, internship, or project experience in product management, software engineering, or a related field.
Nice to have: Experience using Shopify, BigCommerce, WooCommerce, or other e-commerce platforms.
Nice to have: Experience operating an online store, selling products online, or helping manage an e-commerce business.
Nice to have: Familiarity with product catalogs, pricing, subscriptions, checkout, or storefront configuration.
Nice to have: Experience building websites, applications, prototypes, or other technical projects.
Nice to have: Familiarity with JavaScript/TypeScript frameworks such as React or Next.js.
Nice to have: Experience with user research, usability testing, or product analytics.
Nice to have: Familiarity with product management tools such as ClickUp, Jira, Linear, or Notion.
Nice to have: Experience working with customer feedback, support tickets, or merchant-facing teams.
Nice to have: Familiarity with SaaS onboarding, activation, or self-service configuration.
Nice to have: Experience using AI tools for research, prototyping, or software development.
Nice to have: Interest in telehealth, digital health, or healthcare technology.
Nice to have: A portfolio, GitHub profile, or examples of projects demonstrating technical ability and initiative.