Product Manager, Merchant Platform – Commerce

Bask Health

. Own product initiatives across Bask's merchant portal, product catalogs, subscriptions, pricing, and merchant configuration experiences.

Posted 11/11/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product management for merchant-facing SaaS platforms, focusing on product configuration, pricing, and subscriptions. Proficient in translating user needs into actionable specifications while collaborating with cross-functional teams to enhance the merchant experience.

Highest-signal resume keywords

Product Management ExperienceJavaScript/TypeScript ProficiencyAPI and Integration UnderstandingSaaS Product DevelopmentUser Needs Translation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Roadmap ExecutionTechnical Specification DevelopmentWorkflow ImprovementData Flow UnderstandingProduct Analytics UtilizationMerchant Onboarding OptimizationSubscription Management FamiliarityMulti-Tenant SaaS ArchitectureE-Commerce Software ExperienceConfiguration Tool Reliability

Soft Skills

Effective CommunicationPrioritization SkillsIndependent Work CapabilityCollaboration with StakeholdersProblem-Solving Abilities

Tools & Technologies

ShopifyBigCommerceSaaS PlatformsBusiness Management ToolsDigital Health Platforms

Industry Keywords

Merchant OperationsDirect-to-Consumer BusinessOnline StorefrontsHealthcare TechnologyCommerce Workflows

Tech Stack

Tools & technologies

JavaScriptTypeScript

About the role

Key responsibilities & impact

Own product initiatives across Bask's merchant portal, product catalogs, subscriptions, pricing, and merchant configuration experiences.
Help define and execute the product roadmap for merchant-facing platform and commerce capabilities.
Work directly with merchants and customer-facing teams to understand storefront configuration, launch, and management.
Improve workflows for managing products, pricing, subscriptions, and business settings.
Develop intuitive experiences for configuring product offerings and commerce-related settings.
Identify friction points, confusing processes, and repetitive operational tasks.
Translate merchant needs into product requirements and technical specifications with engineering and design.
Understand APIs, integrations, data flows, and technical implementation tradeoffs with engineers.
Improve reliability, usability, and consistency of merchant-facing configuration tools.
Coordinate with Sites & Studio teams so settings and product configurations are reflected accurately in storefronts.
Collaborate with Intakes & Conversion teams so commerce configurations support appropriate patient checkout experiences.
Simplify merchant onboarding and reduce configuration and launch time.
Define and monitor metrics including merchant activation, configuration completion, feature adoption, workflow errors, and merchant satisfaction.
Gather merchant feedback, review product analytics, and prioritize improvements.
Lead initiatives through discovery, development, testing, launch, and iteration.
Own product outcomes and continuously improve the merchant experience.

Requirements

What you’ll need

2+ years of professional product management experience building and shipping software products.
At least 1 year of JavaScript/TypeScript experience.
At least 1 year of professional experience in an engineering role.
Ability to read and write code, understand technical implementation details, and communicate effectively with engineers.
Experience working on SaaS products, business management platforms, enterprise applications, or complex web-based software.
Strong understanding of APIs, integrations, and modern web application development.
Experience translating user needs and business requirements into clear, actionable product specifications.
Strong product discovery, prioritization, and execution skills.
Experience working directly with engineers, designers, and cross-functional stakeholders.
Ability to use customer feedback, product analytics, and performance metrics to make informed decisions.
Excellent written and verbal communication skills.
Ability to manage competing priorities, work independently, and deliver high-quality products in a fast-moving environment.
Experience with merchant-facing SaaS platforms, e-commerce software, or business management tools.
Familiarity with product catalogs, pricing configuration, subscriptions, or commerce workflows.
Experience with Shopify, BigCommerce, or similar commerce platforms.
Experience building configurable SaaS products that support multiple merchants or businesses.
Familiarity with subscription management, recurring billing, or payment integrations.
Experience improving merchant onboarding, activation, or self-service configuration.
Understanding of multi-tenant SaaS architecture, permissions, or account-level settings.
Experience with direct-to-consumer businesses, online storefronts, or merchant operations.
Experience with telehealth, digital health, or healthcare technology platforms.