Product Manager – Patient Experience

Bask Health

. Own product initiatives across Bask's patient portal, messaging, treatment status, refills, and renewals .

Posted 11/11/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in product management with a focus on patient-facing experiences, utilizing strong skills in JavaScript/TypeScript, API understanding, and user feedback analysis to drive product improvements and enhance patient engagement.

Highest-signal resume keywords

Product Management ExperienceJavaScript/TypeScript ProficiencyAPI and Integration KnowledgeUser Feedback AnalysisSaaS Product Development

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Product Roadmap ExecutionUser Needs TranslationTechnical Specification DevelopmentWorkflow ImprovementUsability and Accessibility EnhancementData Flow UnderstandingProduct Metrics MonitoringPatient Portal ExperienceDigital Health Application KnowledgeConsumer-Facing Application Development

Soft Skills

Effective CommunicationPrioritization SkillsIndependent Work CapabilityTeam CollaborationProblem-Solving

Tools & Technologies

Product Analytics ToolsUsability Testing ToolsSaaS PlatformsTelehealth TechnologiesSubscription-Based Services

Industry Keywords

Healthcare TechnologyHIPAA CompliancePatient Messaging WorkflowsTreatment TrackingRenewal Workflows

Tech Stack

Tools & technologies

JavaScriptTypeScript

About the role

Key responsibilities & impact

Own product initiatives across Bask's patient portal, messaging, treatment status, refills, and renewals
Help define and execute the product roadmap for patient-facing experiences
Work with patients, customer-facing teams, and clinical operations to understand user needs and identify opportunities for improvement
Improve how patients access treatment information, track treatment status, and manage ongoing care
Develop intuitive workflows for patient messaging, refill requests, and treatment renewals
Partner with engineering and design teams to translate patient needs into clear product requirements and technical specifications
Identify friction points and improve usability, accessibility, and reliability across patient-facing workflows
Work with engineers to understand APIs, integrations, data flows, and technical implementation tradeoffs
Coordinate with clinical and pharmacy product teams to ensure patient-facing experiences accurately reflect care and fulfillment processes
Define and monitor metrics such as patient portal adoption, feature usage, workflow completion, and patient satisfaction
Gather user feedback, review product analytics, and use findings to prioritize improvements
Lead assigned product initiatives through discovery, development, testing, launch, and iteration
Take ownership of product outcomes and continuously improve the patient experience

Requirements

What you’ll need

2+ years of professional product management experience building and shipping software products
At least 1 year of JavaScript/TypeScript experience
At least 1 year of professional experience in an engineering role
Ability to read and write code, understand technical implementation details, and communicate effectively with engineers
Experience working on SaaS products, consumer-facing applications, or complex web-based software
Strong understanding of APIs, integrations, and modern web application development
Experience translating user needs and business requirements into clear, actionable product specifications
Strong product discovery, prioritization, and execution skills
Experience working directly with engineers, designers, and cross-functional stakeholders
Ability to use user feedback and product analytics to make informed decisions
Excellent written and verbal communication skills
Ability to manage competing priorities, work independently, and deliver high-quality products in a fast-moving environment
Experience with patient portals, digital health applications, or healthcare technology is nice to have
Familiarity with patient messaging, treatment tracking, refill requests, or renewal workflows is nice to have
Experience building consumer-facing SaaS products or self-service applications is nice to have
Understanding of healthcare privacy, security, and regulatory considerations, including HIPAA, is nice to have
Experience improving user engagement, retention, or recurring service experiences is nice to have
Familiarity with user research, usability testing, and product analytics tools is nice to have
Experience building configurable SaaS platforms that support multiple businesses or organizations is nice to have
Experience with telehealth, subscription-based services, or direct-to-consumer platforms is nice to have