Senior Field Engineering Operations Partner

Bask Health

. Partner with Field Engineering and customer-facing technical teams to improve operational efficiency and scalability.

Posted 11/3/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational efficiency, capacity planning, and resource allocation within high-growth SaaS environments. Proficient in building and improving operational processes, leveraging data analysis, and utilizing Salesforce for performance measurement and reporting.

Highest-signal resume keywords

Revenue Operations ExperienceSalesforce AdministrationCapacity PlanningData AnalysisCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Process ImprovementPerformance MeasurementCustomer Lifecycle TrackingAI-Driven WorkflowsSQLBusiness Intelligence ToolsAutomationTechnical Program ManagementResource AllocationTerritory Planning

Soft Skills

Strong CommunicationOrganizational SkillsProblem-Solving Skills

Tools & Technologies

SalesforceBI ToolsInternal ToolsAutomation Tools

Industry Keywords

SaaSField EngineeringCustomer SuccessTechnical SalesPre-SalesPost-Sales

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Partner with Field Engineering and customer-facing technical teams to improve operational efficiency and scalability.
Own capacity planning, resource allocation, performance reporting, and customer lifecycle tracking.
Identify operational gaps and build better systems, processes, and automations.
Use AI and automation to analyze operational challenges, improve workflows, and reduce repetitive manual work.
Build and maintain operational processes and systems supporting Field Engineering and customer-facing technical teams.
Partner with technical and GTM leadership on capacity planning, territory alignment, resource allocation, and performance measurement.
Develop reporting, dashboards, and health scoring models for team performance and customer outcomes.
Improve pre-sales to post-sales transition, including technical win tracking, onboarding progress, go-live milestones, and customer adoption.
Analyze operational data to identify bottlenecks, risks, and improvement opportunities.
Work cross-functionally with Sales, Finance, Product, Customer Success, and Revenue Operations.
Improve internal tooling and introduce automation and AI-native workflows.
Own day-to-day operational planning and reporting for Field Engineering.
Build capacity models for workloads, coverage needs, resource allocation, and future hiring requirements.
Support territory planning and account assignment with Sales and GTM teams.
Establish metrics and dashboards for team performance, account engagement, onboarding progress, and customer outcomes.
Track the customer journey from technical sales engagement through onboarding and go-live, improving time-to-value.
Develop processes for visibility into customer adoption, implementation progress, and account risks.
Maintain and improve Salesforce data, workflows, reporting, and integrations.
Translate business priorities into actionable plans and follow through on execution.
Use data analysis to make recommendations and measure operational improvements.

Requirements

What you’ll need

8+ years of experience in Revenue Operations, Sales Operations, Field Engineering Operations, Business Operations, Strategy, or Technical Program Management at a high-growth SaaS company.
Experience supporting customer-facing technical teams such as Solutions Architects, Sales Engineers, Customer Success Engineers, Technical Account Managers, or Professional Services.
Demonstrated experience building and improving operational processes for pre-sales and post-sales technical teams.
Strong understanding of capacity planning, resource allocation, territory planning, and performance measurement.
Hands-on experience with Salesforce administration and reporting, including custom objects, flows, and integrations.
Strong analytical skills and the ability to turn complex data into actionable insights.
Experience partnering with senior stakeholders and working cross-functionally with Sales, Finance, Product, and Customer Success.
Comfortable independently owning projects and driving execution without direct reports.
Strong communication, organizational, and problem-solving skills.
Experience with SQL, BI tools, or building lightweight internal tools is a plus.
Experience with AI-driven workflows and automation is a plus.
Experience in developer tools, infrastructure, or consumption-based SaaS business models is a plus.