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Senior Product Manager, Merchant Platform – Commerce
Bask Health. Own the product vision, strategy, roadmap, and execution for Bask's Merchant Platform & Commerce experiences .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product management for merchant-facing platforms, with a strong focus on SaaS product development, API integrations, and user experience optimization. Proven ability to lead cross-functional teams and translate complex requirements into actionable product specifications.
Highest-signal resume keywords
Product Management ExperienceSaaS Product OwnershipAPI Integration KnowledgeE-Commerce Platform FamiliarityAnalytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product Roadmap ManagementTechnical PlanningConfiguration ManagementData Model UnderstandingCoding ExperienceSubscription ManagementMerchant Administration WorkflowsSelf-Service Tool DevelopmentPayment Processing KnowledgeMulti-Tenant SaaS Development
Soft Skills
Effective CommunicationPrioritization SkillsIndependent WorkNavigating AmbiguityCollaboration with Cross-Functional Teams
Tools & Technologies
ShopifyBigCommerceMerchant Management ToolsNo-Code PlatformsLow-Code Platforms
Industry Keywords
E-CommerceSubscription CommerceMerchant SaaS PlatformsDigital HealthHealthcare Technology
About the role
Key responsibilities & impact- Own the product vision, strategy, roadmap, and execution for Bask's Merchant Platform & Commerce experiences
- Lead development and improvements across the merchant portal, product catalog, subscriptions, pricing, and merchant configuration
- Work directly with merchants and internal customer-facing teams to understand their needs, challenges, and business workflows
- Improve how merchants create, organize, configure, and manage products and treatment offerings within Bask
- Build intuitive workflows for managing subscriptions, pricing structures, and storefront settings
- Define and improve merchant configuration experiences across Bask's Sites and Studio applications
- Partner with engineering and design teams to translate complex commerce requirements into clear product specifications
- Develop scalable, configurable solutions that support different merchant business models without unnecessary custom development
- Collaborate with engineering teams to evaluate APIs, integrations, data models, and technical tradeoffs
- Identify opportunities to simplify merchant onboarding, reduce configuration errors, and improve self-service capabilities
- Coordinate with billing, checkout, and other product teams to ensure merchant configurations work reliably across the platform
- Define and track product metrics such as merchant activation, feature adoption, configuration completion, and operational efficiency
- Use merchant feedback, product analytics, and hands-on testing to prioritize improvements and validate solutions
- Lead product initiatives from discovery and prioritization through development, launch, and ongoing improvement
- Take ownership of product outcomes and continuously improve the merchant experience
Requirements
What you’ll need- 5+ years of professional product management experience building and shipping software products
- Previous software engineering experience or a technical background that includes hands-on coding experience
- Ability to read and write code, understand technical implementation details, and communicate effectively with engineers
- Experience owning SaaS products or complex business applications, ideally involving merchant-facing platforms, e-commerce, subscriptions, or commerce infrastructure
- Strong understanding of APIs, integrations, data models, and modern web applications
- Proven experience leading products from discovery and technical planning through launch and iteration
- Experience designing or improving configurable software products used by multiple businesses
- Ability to translate merchant needs, business requirements, and technical constraints into clear product specifications
- Strong product judgment, prioritization, and roadmap management skills
- Experience collaborating directly with engineers, designers, and cross-functional stakeholders
- Strong analytical skills and the ability to use customer feedback and product data to guide decisions
- Excellent written and verbal communication skills
- Ability to work independently, navigate ambiguity, and deliver high-quality products under tight timelines
- Experience with Shopify, BigCommerce, or other e-commerce platforms and merchant management tools
- Familiarity with product catalogs, subscription management, pricing configuration, and merchant administration workflows
- Experience with direct-to-consumer businesses, subscription commerce, or merchant SaaS platforms
- Familiarity with storefront builders, website configuration tools, or no-code and low-code commerce platforms
- Experience building self-service tools that allow businesses to configure complex products or workflows
- Knowledge of payment processing, recurring billing, and checkout integrations
- Experience with telehealth, digital health, or healthcare technology platforms
- Experience building multi-tenant SaaS platforms that support multiple merchants and business models