Call Center Representative – Outbound Appointment Setter

Bath & Cabinet Experts

. Engage prospective clients with the goal of setting appointments for the sales team .

Posted 11/7/2026full-timeRemote • United StatesJunior💰 $33,280 - $62,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in appointment setting and customer engagement within the home improvement sector, leveraging strong communication skills and CRM proficiency to drive sales performance.

Highest-signal resume keywords

Home Improvement ExperienceCall Center ExperienceLead Perfection CRMAppointment-Setting Sales ProcessCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment SettingSales Process AdherenceCRM LoggingMulti-Product SalesInbound and Outbound Calling

Soft Skills

Excellent Communication SkillsEnergetic AttitudeTask OrientedGoal DrivenPositive Attitude

Tools & Technologies

Lead Perfection CRM

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Home ImprovementInside SalesCustomer EngagementSales Performance GoalsFast-Paced Environment

About the role

Key responsibilities & impact

Engage prospective clients with the goal of setting appointments for the sales team
Communicate the value of company products and services and educate prospective clients
Handle a high volume of inbound and outbound calls and meet appointment-conversion performance goals
Follow the designated appointment-setting sales process, including confirming complete and accurate client information
Accurately log all activity and information in the CRM
Provide a high level of customer service and ensure positive experiences for prospective and potential customers

Requirements

What you’ll need

MUST HAVE PREVIOUS HOME IMPROVEMENT EXPERIENCE IN A CALL CENTER SETTING TO BE CONSIDERED
Prior experience in a multi-product sales environment preferred
Background in home improvement inside sales strongly desired
High School diploma or equivalent required
1+ year of call center experience required
Experience with Lead Perfection CRM a plus
Must be able to work independently in a fast-paced environment
Excellent phone and communication skills
Be energetic and have a positive attitude
Must be task oriented and driven to meet and exceed goals
Weekend availability required
Must be available to work during Eastern Standard Time hours

Benefits

Comp & perks

Full-time W2 employment with competitive pay and several bonus opportunities
Comprehensive benefits package: Medical, Dental, Vision, Life Insurance, and 401(k) with up to 4% company match
Paid Time Off including paid holidays and your birthday off
Flexible remote schedule with weekend availability
Ongoing training to grow your skills
Work in a supportive, award-winning company that values people and performance