Call Center Representative – Outbound Appointment Setter

Bath & Cabinet Experts

. Engage prospective clients with the goal of setting appointments for the sales team .

Posted 10/6/2026full-timeRemote • United StatesJunior💰 $16 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in appointment setting and client engagement within a call center environment, with a strong focus on customer service and sales performance. Proficient in utilizing CRM systems to log activities and manage client information effectively.

Highest-signal resume keywords

Home Improvement ExperienceCall Center ExperienceLead Perfection CRMExcellent Communication SkillsSales Performance Goals

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment SettingClient EngagementSales ProcessCRM LoggingMulti-Product Sales

Soft Skills

Positive AttitudeTask OrientedEnergeticIndependent WorkCustomer Service

Tools & Technologies

Lead Perfection CRM

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Home ImprovementInside SalesCall CenterInbound CallsOutbound Calls

About the role

Key responsibilities & impact

Engage prospective clients with the goal of setting appointments for the sales team
Communicate the value of company products and services and educate prospective clients
Handle a high volume of inbound and outbound calls
Meet performance goals for converting calls to appointments
Follow the designated appointment-setting sales process
Confirm full and accurate client information
Accurately log all activity and information in the CRM
Provide a high level of customer service and positive experiences for prospective clients

Requirements

What you’ll need

Must have previous home improvement experience in a call center setting
Prior experience in a multi-product sales environment preferred
Background in home improvement inside sales strongly desired
High School diploma or equivalent required
1+ year of call center experience required
Experience with Lead Perfection CRM a plus
Must be able to work independently in a fast-paced environment
Excellent phone and communication skills
Energetic with a positive attitude
Task oriented and driven to meet and exceed goals
Weekend availability required
Must be available to work during Eastern Standard Time hours

Benefits

Comp & perks

Full-time W2 employment with competitive pay and several bonus opportunities
Comprehensive benefits package: Medical, Dental, Vision, Life Insurance, and 401(k) with up to 4% company match
Paid Time Off including paid holidays and your birthday off
Flexible remote schedule with weekend availability
Ongoing training to grow your skills
Supportive, award-winning company that values people and performance