Customer Service, Part-Time (35 Hours/Week)

batterium

. Handling customer inquiries by phone and email .

Posted 10/19/2026part-timeTamm • GermanyMid-LevelSenior💰 €33,000 - €37,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on problem-solving and communication, while effectively managing customer inquiries and orders in ERP and CRM systems. Proficient in supporting French-speaking customers and collaborating across departments to enhance service quality.

Highest-signal resume keywords

Customer Service ExperienceERP And CRM SystemsGerman Language ProficiencyTechnical Support SkillsTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingComplaint HandlingData EntryTechnical SupportCustomer Inquiry Management

Soft Skills

Solution-Oriented ApproachStrong Communication SkillsCustomer OrientationIndependent WorkingTeam Player

Certifications & Qualifications

Commercial TrainingTechnical Training

Industry Keywords

BatteriesEnergy SupplyElectrical SystemsCampingCaravanningMobile Off-Grid Power SolutionsMarine IndustryAutomotive Industry

About the role

Key responsibilities & impact

Handling customer inquiries by phone and email
Advising and supporting customers with products, orders, and services
Entering, processing, and following up on customer orders
Handling complaints and warranty claims
Maintaining and updating customer, order, and case data in ERP and CRM systems
Monitoring delivery dates and communicating about questions or deviations
Collaborating with Sales, Technical Product Support, Logistics, and other specialist departments
Supporting administrative tasks in day-to-day operations
Contributing to customer satisfaction and the continuous improvement of service quality
Supporting French-speaking customers and partners, depending on language skills

Requirements

What you’ll need

Completed commercial and/or technical training, for example in business administration, mechatronics, caravan or yacht technology, or a comparable qualification
Initial professional experience in customer service, technical support, or commercial administration is preferred
Interest in batteries, energy supply, electrical systems, camping, caravanning, or mobile off-grid power solutions
Experience in the camping, motorhome, marine, or automotive industry is an advantage but not required
Very good written and spoken German
French language skills are desirable and a major plus
English language skills are an advantage
Friendly, confident, and solution-oriented manner on the phone
Strong customer and service orientation, together with a structured, independent, and reliable way of working
Team player with enthusiasm for collaborating across different departments

Benefits

Comp & perks

30 days of annual leave
Flexible working hours
Hybrid working model: office or remote work by agreement
Deutschlandticket subsidy
JobRad bicycle leasing scheme
Training and professional development opportunities
Free drinks and fresh organic fruit
Dogs welcome in the office