Customer Service, Part-Time

batterium

. Handle customer inquiries by phone and email .

Posted 10/28/2026part-timeTamm • GermanyMid-LevelSenior💰 €33,000 - €37,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on problem-solving and communication, while effectively managing customer inquiries and orders in ERP and CRM systems. Proficient in supporting French-speaking customers and collaborating across departments to enhance service quality.

Highest-signal resume keywords

Customer Service ExperienceERP And CRM SystemsGerman Language ProficiencyFrench Language SkillsTechnical Support Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingCustomer Inquiry HandlingWarranty Claims ManagementData EntryTechnical SupportCommercial AdministrationKnowledge Of Electrical SystemsInterest In Batteries And Power SupplyExperience In Camping IndustryExperience In Automotive Industry

Soft Skills

Solution-Oriented Telephone MannerStrong Customer OrientationStructured Work ApproachTeam SpiritCollaboration Skills

Certifications & Qualifications

Commercial TrainingTechnical Training

Industry Keywords

CampingCaravanningMobile Off-Grid LivingMarine TechnologyMotorhome Technology

About the role

Key responsibilities & impact

Handle customer inquiries by phone and email
Advise and support customers regarding products, orders, and services
Enter, process, and follow up on customer orders
Handle complaints and warranty claims
Maintain and update customer, order, and case data in the ERP and CRM systems
Monitor delivery dates and communicate regarding questions or deviations
Collaborate with Sales, Technical Product Support, Logistics, and other departments
Support administrative tasks as part of day-to-day operations
Contribute to high customer satisfaction and the continuous improvement of service quality
Support French-speaking customers and partners, depending on language skills
Gradually take over direct customer communication and become familiar with the systems and products used for mobile and off-grid power supply

Requirements

What you’ll need

Completed commercial and/or technical training, for example in business administration, mechatronics, caravan or yacht technology, or a comparable qualification
Initial professional experience in customer service, technical support, or commercial administration is preferred
Interest in batteries, power supply, electrical systems, camping, caravanning, or mobile off-grid living
Experience in the camping, motorhome, marine, or automotive industry is an advantage but not required
Excellent written and spoken German
French language skills are desirable and a major plus
English language skills are an advantage
Friendly, confident, and solution-oriented telephone manner
Strong customer and service orientation
Structured, independent, and reliable approach to work
Strong team spirit and enjoyment of collaborating with various departments

Benefits

Comp & perks

Permanent employment contract
35 hours per week
30 days of annual leave
Flexible working hours
Hybrid work model: office or remote work by arrangement
Deutschlandticket subsidy
JobRad bicycle leasing scheme
Training and professional development opportunities
Complimentary beverages and fresh organic fruit
Dogs welcome in the office
Six-month probationary period