Customer Service, Part-Time

batterium

. Handle customer inquiries by phone and email .

Posted 10/5/2026part-timeTamm • GermanyMid-LevelSenior💰 €33,000 - €37,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on problem-solving and communication, while effectively managing customer inquiries and orders in ERP and CRM systems. Proficient in supporting French-speaking customers and collaborating with various departments to enhance service quality.

Highest-signal resume keywords

Customer Service ExperienceERP System ProficiencyCRM System ProficiencyGerman Language ProficiencyFrench Language Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingTechnical SupportData EntryComplaint HandlingAdministrative Tasks

Soft Skills

Solution-OrientedStrong Customer OrientationTeam PlayerFriendly CommunicationIndependent Working Style

Certifications & Qualifications

Commercial TrainingTechnical Training

Industry Keywords

BatteriesPower SupplyElectrical SystemsCampingCaravanningMobile Energy IndependenceMotorhomeMarineAutomotive

About the role

Key responsibilities & impact

Handle customer inquiries by phone and email
Advise and support customers with products, orders, and services
Enter, process, and follow up on customer orders
Handle complaints and warranty cases
Maintain and update customer, order, and case data in the ERP and CRM systems
Monitor delivery dates and proactively communicate regarding questions or deviations
Collaborate with Sales, Technical Product Support, Logistics, and other specialist departments
Assist with administrative tasks in day-to-day operations
Contribute to high customer satisfaction and the continuous improvement of service quality
Support French-speaking customers and partners, depending on language proficiency

Requirements

What you’ll need

Completed commercial and/or technical training, for example in business administration, mechatronics, caravan or yacht technology, or a comparable qualification
Ideally, initial professional experience in customer service, technical support, or commercial administration
Interest in batteries, power supply, electrical systems, camping, caravanning, or mobile energy independence
Experience in the camping, motorhome, marine, or automotive industry is an advantage but not required
Very good command of German, both spoken and written
French language skills preferred; English language skills are an advantage
Friendly, confident, and solution-oriented manner on the phone
Strong customer and service orientation, along with a structured, independent, and reliable working style
Team player with enthusiasm for working with different specialist departments

Benefits

Comp & perks

30 days of annual leave
Flexible working hours
Hybrid model: office or remote work available by arrangement
Subsidy for the Deutschlandticket public transport pass
JobRad bicycle leasing program
Training and professional development opportunities
Complimentary drinks and fresh organic fruit
Dogs welcome in the office