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About the role
Key responsibilities & impact- Provide real-time help and support to travelers
- Identify problems and deliver solutions before, during, and after travel
- Act as the front-line first responder for customer emergencies
- Participate in shaping and refining assistance protocols
- Manage emergency travel and medical assistance cases
- Coordinate medical contacts and referrals
- Arrange evacuation and transportation services
- Follow established protocols throughout each case
- Collaborate with medical advisors, underwriters, and claims teams to determine the best outcomes based on policy coverage and patient needs
- Clearly document actions, strategies, and next steps for seamless case continuation
- Enhance and expand the provider database
- Contribute to process improvements, client onboarding, and service setup
Requirements
What you’ll need- Proven working experience in a travel or medical assistance coordinator role
- Background in travel or insurance
- Strong understanding of travel or insurance industry terms and practices
- Genuine love of helping people
- Willingness to work flexible schedules supporting services 24 hours a day, 7 days a week
- Ability to work in a flexible, diverse, innovative, and technology-focused environment
Benefits
Comp & perks- Remote-first company and work-from-home flexibility
- Competitive benefits supporting wellbeing and work-life balance
- Growth and innovation opportunities
- Collaboration, respect, and trust within a people-first culture
- Meaningful work directly helping travelers in critical moments