battleface

Travel Coordinator

• Assist travelers with hotel, flight, rail, transportation, and other travel-related bookings
• Support customers with itinerary changes, cancellations, rebooking, and travel disruptions
• Coordinate concierge requests including restaurant reservations, tours, transfers, and destination-related services
• Communicate with hotels, airlines, transportation providers, and travel suppliers worldwide
• Provide real-time support to travelers during urgent or unexpected situations
• Assist customers with existing travel reservations and post-booking support
• Deliver customer service through phone, email, chat, and internal case management systems
• Maintain accurate documentation and case notes within internal platforms
• Coordinate with medical, claims, and assistance teams when cases involve emergencies or insurance-related support
• Escalate complex operational or customer issues appropriately
• Manage multiple active cases while maintaining attention to detail and service quality
• Support partner-branded assistance and concierge programs globally

Travel Assistance, Concierge Coordinator