FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
About the role
Key responsibilities & impact- Provide real-time help and support to travelers
- Identify problems and deliver solutions before, during, and after travel
- Act as the front-line first responder for customer emergencies
- Participate in shaping and refining assistance protocols
- Manage emergency travel and medical assistance cases
- Coordinate medical contacts and referrals
- Coordinate evacuation and transportation services
- Follow established protocols throughout each case
- Collaborate with medical advisors, underwriters, and claims teams to determine optimal traveler outcomes based on policy coverage and patient needs
- Clearly document actions, strategies, and next steps for seamless case continuation
- Enhance and expand the provider database
- Contribute to process improvements, client onboarding, and service setup
- Build relationships supporting the company's humanity-focused travel insurance mission
Requirements
What you’ll need- Proven working experience in a travel or medical assistance coordinator role
- Background in travel or insurance
- Strong understanding of travel or insurance industry terms and practices
- Genuine love of helping people
- Ability to work flexible hours supporting services 24 hours a day, 7 days a week
- Ability to work in a remote-first environment
- Team-oriented approach and comfort with flexibility, job diversity, innovation, and technology
Benefits
Comp & perks- Remote-first company with flexibility to work where you work best
- Work-from-home arrangement
- Competitive benefits supporting wellbeing and work-life balance
- Growth and innovation opportunities
- Room to stretch skills and build new ones
- People-first culture with collaboration, respect, and trust
- Meaningful work directly helping travelers in critical moments