FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Travel Assistance, Concierge Coordinator
battleface. Assist travelers with hotel, flight, rail, transportation, and other travel-related bookings .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in travel booking processes, customer support, and crisis management, with a strong focus on communication and organizational skills. Proficient in managing multiple cases while providing high-quality service in fast-paced environments.
Highest-signal resume keywords
Travel Booking ProcessesCustomer Service SkillsItinerary ManagementMultitasking AbilitiesFluent English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Travel BookingItinerary ChangesCancellationsRebookingTravel DisruptionsEmergency CoordinationAttention to DetailOrganizational SkillsProblem-SolvingCustomer Escalations
Soft Skills
Excellent CommunicationEmpathetic CommunicationCalm Under PressureProfessionalismFast-Paced Adaptability
Tools & Technologies
Travel Booking PlatformsReservation SystemsGlobal Distribution SystemsInternal Case Management Systems
Industry Keywords
TravelHospitalityConciergeTourismCustomer SupportTravel AssistanceInsurance Assistance
About the role
Key responsibilities & impact- Assist travelers with hotel, flight, rail, transportation, and other travel-related bookings
- Support customers with itinerary changes, cancellations, rebooking, and travel disruptions
- Coordinate concierge requests including restaurant reservations, tours, transfers, and destination-related services
- Communicate with hotels, airlines, transportation providers, and travel suppliers worldwide
- Provide real-time support to travelers during urgent or unexpected situations
- Assist customers with existing travel reservations and post-booking support
- Deliver customer service through phone, email, chat, and internal case management systems
- Maintain accurate documentation and case notes within internal platforms
- Coordinate with medical, claims, and assistance teams when cases involve emergencies or insurance-related support
- Escalate complex operational or customer issues appropriately
- Manage multiple active cases while maintaining attention to detail and service quality
- Support partner-branded assistance and concierge programs globally
Requirements
What you’ll need- Previous experience in travel, hospitality, concierge, airline, reservations, tourism, or customer support environments
- Strong understanding of travel booking processes and international travel logistics
- Experience handling itinerary changes, disruptions, and customer escalations
- Excellent communication and customer service skills
- Ability to remain calm and organized under pressure
- Strong multitasking and problem-solving abilities
- Comfortable working in a fast-paced 24/7 operational environment
- High attention to detail and organizational skills
- Professional and empathetic communication style
- Fluent English required
- Italian language skills strongly preferred
- Additional languages are a plus
- Experience with travel booking platforms, reservation systems, or global distribution systems is preferred
- Experience in travel assistance, insurance assistance, or emergency coordination is a plus
Benefits
Comp & perks- Fully remote global team
- Opportunity to help travelers in real-world situations every day
- Fast-growing international travel and assistance company
- Collaborative and supportive culture
- Exposure to global travel operations and concierge services
- Career growth opportunities across travel, operations, and assistance services
- Work with travelers, partners, and suppliers around the world