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Travel Assistance, Concierge Coordinator
battleface. Assist travelers with hotel, flight, rail, transportation, and other travel-related bookings .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in travel booking processes, customer support, and crisis management while providing exceptional service in fast-paced environments. Proficient in managing multiple cases with high attention to detail and effective communication.
Highest-signal resume keywords
Travel Booking ProcessesCustomer Service SkillsItinerary ManagementMultitasking AbilitiesFluent English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Travel AssistanceEmergency CoordinationReservation SystemsGlobal Distribution SystemsItinerary ChangesTravel Logistics
Soft Skills
Excellent CommunicationProblem-Solving AbilitiesOrganizational SkillsEmpathetic CommunicationCalm Under Pressure
Tools & Technologies
Travel Booking PlatformsInternal Case Management Systems
Industry Keywords
TravelHospitalityConciergeTourismCustomer Support
About the role
Key responsibilities & impact- Assist travelers with hotel, flight, rail, transportation, and other travel-related bookings
- Support customers with itinerary changes, cancellations, rebooking, and travel disruptions
- Coordinate concierge requests including restaurant reservations, tours, transfers, and destination-related services
- Communicate with hotels, airlines, transportation providers, and travel suppliers worldwide
- Provide real-time support to travelers during urgent or unexpected situations
- Assist customers with existing travel reservations and post-booking support
- Deliver exceptional customer service through phone, email, chat, and internal case management systems
- Maintain accurate documentation and case notes within internal platforms
- Coordinate with medical, claims, and assistance teams when cases involve emergencies or insurance-related support
- Escalate complex operational or customer issues appropriately
- Manage multiple active cases while maintaining attention to detail and service quality
- Support partner-branded assistance and concierge programs globally
Requirements
What you’ll need- Previous experience in travel, hospitality, concierge, airline, reservations, tourism, or customer support environments
- Strong understanding of travel booking processes and international travel logistics
- Experience handling itinerary changes, disruptions, and customer escalations
- Excellent communication and customer service skills
- Ability to remain calm and organized under pressure
- Strong multitasking and problem-solving abilities
- Comfortable working in a fast-paced 24/7 operational environment
- High attention to detail and organizational skills
- Professional and empathetic communication style
- Fluent English required
- Italian language skills strongly preferred
- Additional languages are a plus
- Experience with travel booking platforms, reservation systems, or global distribution systems is preferred
- Experience in travel assistance, insurance assistance, or emergency coordination is a plus
Benefits
Comp & perks- Fully remote global team
- Opportunity to help travelers in real-world situations every day
- Fast-growing international travel and assistance company
- Collaborative and supportive culture
- Exposure to global travel operations and concierge services
- Career growth opportunities across travel, operations, and assistance services
- Work with travelers, partners, and suppliers around the world