E-Commerce and Warranty Representative

Bauer Hockey

. Communicate directly with consumers (by phone, chat, and email) regarding product and service inquiries, while meeting service quality standards for both English- and French-speaking customers .

Posted 10/6/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$20 - CA$23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills in both English and French, with a focus on customer service excellence and e-commerce transaction management. Proficient in handling inventory, processing orders, and collaborating with internal teams to resolve issues effectively.

Highest-signal resume keywords

Bilingual CommunicationE-Commerce Transaction ManagementCustomer Relationship Management (CRM)Microsoft Office ProficiencyInventory Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

E-Commerce PlatformsOrder ProcessingInventory ManagementData AnalysisTechnical Data Sheets

Soft Skills

AdaptabilityMultitaskingTeam CollaborationPersonal AccountabilityProfessional Communication

Tools & Technologies

ShopifyGladlySAPMicrosoft OutlookMicrosoft WordMicrosoft Excel

Certifications & Qualifications

High School DiplomaPost-Secondary Certificate or Diploma

Industry Keywords

Hockey ProductsWarranty PolicyLogistics CoordinationConsumer InquiriesReplacement Parts

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Communicate directly with consumers (by phone, chat, and email) regarding product and service inquiries, while meeting service quality standards for both English- and French-speaking customers
Assist with e-commerce transactions
Process replacement orders
Manage inventory and substitutions, including follow-up
Investigate missing or lost packages, working with our logistics teams and carriers to resolve delivery issues
Identify issues and manage or process consumer and business partner requests in accordance with the warranty policy, proposing equivalent replacement solutions when necessary
Manage requests requiring review, escalating to the appropriate manager when necessary
Identify and ship replacement parts
Keep product and system knowledge up to date through internal training
Communicate with colleagues and liaise with internal departments as needed

Requirements

What you’ll need

A post-secondary certificate or diploma is preferred; a high school diploma is required.
Excellent verbal and written communication skills, with a professional approach and execution.
Ability to adapt and multitask in a fast-paced, changing work environment.
Personal accountability that drives you to take pride in delivering your best every day.
Ability to manage multiple tasks, email inboxes, and applications.
Motivated and self-directed, while understanding that your Bauer team is there to support you.
Strong ability to work as part of a team, with an understanding that no one can achieve ambitious goals alone without the support of others.
Proficiency in Microsoft Outlook, Word, and Excel; experience consulting spreadsheets and technical data sheets to select the required information.
Knowledge of hockey products is an asset.
Experience with Shopify or another e-commerce platform is an asset.
Experience with Gladly or a similar CRM system is an asset.
Familiarity with SAP or similar ERP software is an asset.
Resume in both French and English required.