Bauer Hockey

Ecommerce

• Communicate directly with consumers (by phone, chat, and email) regarding product and service inquiries, while meeting service quality standards for both English- and French-speaking customers
• Assist with e-commerce transactions
• Process replacement orders
• Manage inventory and substitutions, including follow-up
• Investigate missing or lost packages, working with our logistics teams and carriers to resolve delivery issues
• Identify issues and manage or process consumer and business partner requests in accordance with the warranty policy, proposing equivalent replacement solutions when necessary
• Manage requests requiring review, escalating to the appropriate manager when necessary
• Identify and ship replacement parts
• Keep product and system knowledge up to date through internal training
• Communicate with colleagues and liaise with internal departments as needed

Explore E-Commerce and Warranty Representative at Bauer Hockey. Review requirements and application details.

E-Commerce and Warranty Representative

• Engage with English- and French-speaking consumers through calls, chats, and emails regarding product and service inquiries
• Assist with e-commerce transactions
• Process replacement orders
• Process shortages and substitutions, with follow-up communication
• Investigate missing or lost packages and liaise with logistics teams and carriers to resolve delivery discrepancies
• Manage and process warranty claims in accordance with policy, offering equivalent substitutions when necessary
• Handle escalations and involve the manager as appropriate
• Identify and process parts replacements and shipments
• Maintain product and systems knowledge through internal training and educational sessions
• Communicate with teammates and liaise with internal departments as needed

Explore E-Commerce & Warranty Representative at Bauer Hockey. Review requirements and application details.