E-Commerce & Warranty Representative

Bauer Hockey

. Engage with English- and French-speaking consumers through calls, chats, and emails regarding product and service inquiries .

Posted 10/6/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$20 - CA$23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal and written communication skills in both English and French, with the ability to manage e-commerce transactions and customer inquiries effectively. Proficient in Microsoft Office Suite and familiar with CRM and ERP systems to enhance operational efficiency.

Highest-signal resume keywords

Bilingual CommunicationE-Commerce ProficiencyCRM System ExperienceMicrosoft Office ProficiencyAdaptability in Fast-Paced Environments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

E-Commerce TransactionsWarranty Claims ProcessingOrder ManagementParts Replacement ProcessingLogistics Coordination

Soft Skills

Strong Team OrientationPersonal AccountabilitySelf-MotivationMultitasking AbilityProfessional Communication

Tools & Technologies

ShopifyGladlySAPMicrosoft OutlookMicrosoft WordMicrosoft Excel

Certifications & Qualifications

High School DiplomaPost-Secondary College Certificate or Diploma (Preferred)

Industry Keywords

Hockey ProductsCustomer ServiceE-CommerceLogisticsWarranty Management

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Engage with English- and French-speaking consumers through calls, chats, and emails regarding product and service inquiries
Assist with e-commerce transactions
Process replacement orders
Process shortages and substitutions, with follow-up communication
Investigate missing or lost packages and liaise with logistics teams and carriers to resolve delivery discrepancies
Manage and process warranty claims in accordance with policy, offering equivalent substitutions when necessary
Handle escalations and involve the manager as appropriate
Identify and process parts replacements and shipments
Maintain product and systems knowledge through internal training and educational sessions
Communicate with teammates and liaise with internal departments as needed

Requirements

What you’ll need

A high school diploma is required; a post-secondary college certificate or diploma is preferred
Strong verbal and written communication skills, with a professional approach and manner
Ability to adapt and multitask in a fast-paced, changing work environment
Personal accountability and pride in daily performance
Ability to manage multiple mailboxes and applications
Self-motivated and capable of working independently
Strong team orientation
Proficiency in Microsoft Outlook, Word, and Excel
Knowledge of hockey products is an asset
Proficiency in Shopify or another e-commerce platform
Proficiency in Gladly or a similar CRM system
Familiarity with SAP or similar ERP software
Resume required in both French and English

Benefits

Comp & perks

Equal opportunity employer
Internal training and educational sessions