Network Monitoring Specialist – Digital Screen Support

. Monitor real-time dashboards and alerting systems to identify network outages, offline devices, screen failures, and content-rendering issues .

Posted 9/26/2026contractLondon • United KingdomMid-LevelSeniorWebsite

Tools & technologies

IoT

Key responsibilities & impact

Monitor real-time dashboards and alerting systems to identify network outages, offline devices, screen failures, and content-rendering issues
Triage and prioritize alerts based on severity, SLAs, and service impact
Perform first- and second-line technical diagnostics and corrective actions using logs, diagnostic tools, and remote-access platforms
Determine root causes and restore service
Investigate missing, incorrect, or outdated campaign content by validating scheduling, creative status, and programmatic delivery
Re-sync or republish campaigns to affected devices
Document actions, findings, and resolutions in the service management system
Contribute to knowledge articles
Escalate persistent or high-impact issues to senior engineers, specialists, or on-site operations
Collaborate with remote support engineers, field teams, technology partners, and internal business teams
Analyze incident trends and operational data to participate in root cause analysis, automation, and reliability improvements
Support the operational performance, monitoring, and stability of an IoT network of approximately 15,000 digital screens across the UK and EU
Contribute to achieving 99% network availability, accurate customer campaigns, and reliable digital-screen operations

What you’ll need

Experience in NOC operations, technical support, device monitoring, or IoT environments
Strong troubleshooting skills across hardware, software, and networking
Familiarity with logs, monitoring dashboards, alerting systems, and remote device-control tools
Experience working in high pressured environments where rapid incident response and operational continuity are critical
Ability to work a rotating schedule across UK shifts: 07:00–16:00, 09:00–18:00, and 14:00–23:00
Occasional flexibility to support major incidents or urgent operational needs
The role is a 12 month maternity cover fixed-term contract

Comp & perks

25 paid holidays including bank holidays
Company Pension Scheme paid up to 8%
Healthcare Cash Plan
Life Insurance and group income protection scheme
Cycle to work scheme
Enhanced Maternity & Paternity Cover
Additional 15% compensation for occasional flexibility supporting major incidents or urgent operational needs
Hybrid working arrangement: London (Euston), 3 days a week