Service Specialist II

Baxter International Inc.

. Monitor connected medical devices through the Smart Care Remote Management platform and respond to automated device alerts .

Posted 11/11/2026full-timeBatesville • United StatesJuniorMid-Level💰 $41,600 - $57,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in monitoring and troubleshooting connected medical devices, ensuring operational efficiency and customer satisfaction. Proficient in managing service activities and supporting users through effective communication and technical aptitude.

Highest-signal resume keywords

Device TroubleshootingCustomer Service ExperienceTechnical SupportService DocumentationSmart Care Remote Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting SoftwareDevice ConnectivityTechnical Documentation InterpretationService Activity DocumentationUser Account Administration

Soft Skills

CommunicationProblem-SolvingCustomer Support

Tools & Technologies

OutlookMicrosoft TeamsExcelJD EdwardsSmart Care Remote Management

Industry Keywords

Connected Medical DevicesService Work OrdersField Service CoordinationRemote Service ImplementationsCustomer Complaints Management

About the role

Key responsibilities & impact

Monitor connected medical devices through the Smart Care Remote Management platform and respond to automated device alerts
Investigate device error codes and determine corrective actions, including software updates and service escalation
Troubleshoot device connectivity, platform access, and basic product-related issues
Support user account administration, including password resets and access-related requests
Create and coordinate service work orders and dispatch field service technicians as needed
Document customer complaints and complete required follow-up activities according to established procedures
Assist with remote service implementations and device connectivity onboarding for internal and external customers
Use Outlook, Microsoft Teams, Excel, JD Edwards, and Smart Care Remote Management tools to manage service activities
Work with field service and technical support teams to keep devices connected, operational, and supported throughout their lifecycle
Work onsite Tuesday through Thursday and remotely Monday and Friday, Monday through Friday, 8:00 AM to 5:00 PM EST, with occasional on-call and overtime requirements

Requirements

What you’ll need

High school diploma or GED equivalent
2+ years of customer service, technical support, administrative support, or related professional experience
Experience working across multiple systems and software applications
Experience documenting service activities, support requests, or customer-reported issues
Experience supporting internal and/or external customers
Basic technical aptitude, including troubleshooting software, connectivity, or device-related issues
Experience interpreting technical documentation, service manuals, or parts breakdowns
Applicants must be authorized to work for any employer in the U.S.
No employment visa sponsorship or sponsorship takeover available

Benefits

Comp & perks

Medical and dental coverage starting on day one
Basic life insurance
Accident insurance
Short-term and long-term disability insurance
Business travel accident insurance
Employee Stock Purchase Plan (ESPP) with discounted company stock
401(k) Retirement Savings Plan with employee contributions and company matching
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave
Commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)
Childcare benefits
Remote work Monday and Friday
Onsite work Tuesday through Thursday
Occasional on-call and overtime opportunities