Technical Support Specialist

Baxter International Inc.

. Provide Level 1 technical support via phone, email, and future chat channels for Baxter infusion pumps, associated software, and connected digital products .

Posted 10/12/2026full-timeRemote • United StatesJunior💰 $44,800 - $61,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing Level 1 technical support for Baxter infusion pumps and associated software, with a strong focus on troubleshooting hardware and software issues while maintaining compliance with HIPAA and GDPR regulations.

Highest-signal resume keywords

Technical Support ExperienceTroubleshooting Hardware and SoftwareMicrosoft Windows Operating SystemsCase Management SystemsCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingComputer HardwareSoftware ApplicationsOperating SystemsConnected DevicesNetworking ConceptsIssue TrackingRMA ActivitiesProduct Configuration

Soft Skills

Communication SkillsProblem-SolvingCollaborationCustomer GuidanceTime Management

Tools & Technologies

Microsoft OfficeOutlookExcelWordKnowledge Management ToolsTicketing SystemsCRM SystemsSupport SystemsLaptopsMobile Devices

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HIPAA ComplianceGDPR ComplianceInfusion PumpsDigital ProductsTechnical DocumentationStandard Operating ProceduresCustomer Case ManagementService DeskHelp DeskOn-Call Schedule

About the role

Key responsibilities & impact

Provide Level 1 technical support via phone, email, and future chat channels for Baxter infusion pumps, associated software, and connected digital products
Troubleshoot hardware, software, connectivity, and system-related issues using established troubleshooting guides, technical documentation, and standard operating procedures
Process, document, and manage customer cases with accurate updates, issue tracking, and timely resolution
Support Return Material Authorization (RMA) activities for devices requiring repair, replacement, or depot service
Guide customers through product setup, configuration, and operational issues related to Baxter infusion systems and software applications
Escalate complex technical issues to advanced support teams and collaborate with internal partners
Utilize support systems, Microsoft applications, knowledge management tools, laptops, tablets, and mobile devices
Maintain compliance with HIPAA, GDPR, and applicable environmental, health, and safety requirements

Requirements

What you’ll need

High school diploma or GED
1+ years of technical support, help desk, desktop support, service desk, or technical call center experience
Experience troubleshooting computer hardware, software applications, operating systems, and connected devices
Working knowledge of Microsoft Windows operating systems and general computer networking concepts
Experience using case management, ticketing, CRM, or knowledge management systems
Experience utilizing Microsoft Office applications, including Outlook, Excel, and Word
Experience supporting customers via phone, email, or other service channels
Ability to work the scheduled 10:00 AM - 7:00 PM EST shift
Ability to participate in a rotating on-call schedule approximately every six weeks
Must be authorized to work for any employer in the U.S.; employment visa sponsorship is unavailable

Benefits

Comp & perks

Medical and dental coverage starting on day one
Basic life insurance
Accident insurance
Short-term and long-term disability insurance
Business travel accident insurance
Employee Stock Purchase Plan (ESPP) with discounted company stock
401(k) Retirement Savings Plan with employee contributions and company matching
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave
Commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)
Childcare benefits