Billing Support Coordinator

Baylor Genetics

. Serve as a primary point of contact for patients and healthcare providers responding to billing, insurance, and payment inquiries by phone and email .

Posted 11/6/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare billing processes, insurance coverage, and payment protocols while effectively managing patient inquiries and resolving billing discrepancies. Proficient in Salesforce and healthcare billing software, with a strong focus on compliance with HIPAA and regulatory requirements.

Highest-signal resume keywords

Healthcare Billing ProcessesSalesforce ProficiencyPatient Billing ExperienceICD-10 Coding FamiliarityProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Healthcare BillingInsurance CoveragePayment ProtocolsICD-10 CodingCPT CodingHCPCS CodingDocumentation AccuracyPerformance Metrics ManagementFinancial Assistance OptionsTesting Workflows

Soft Skills

Clear CommunicationCustomer FocusEmpathyAttention to DetailOrganization

Tools & Technologies

SalesforceHealthcare Billing SoftwareMicrosoft Office

Industry Keywords

Revenue Cycle ManagementClient ServicesQuality AssuranceHIPAA ComplianceGenetic Testing Procedures

About the role

Key responsibilities & impact

Serve as a primary point of contact for patients and healthcare providers responding to billing, insurance, and payment inquiries by phone and email
Investigate and resolve billing discrepancies, statement issues, and unpaid balances, escalating complex issues when necessary
Explain charges, insurance coverage, out-of-pocket costs, payment plans, financial assistance options, testing workflows, and timelines affecting billing
Clarify claim status with insurers and internal teams, monitor outstanding accounts, and manage payment arrangements
Document customer interactions, case updates, resolutions, and payment arrangements in Salesforce and billing systems
Report recurring billing concerns and trends to leadership
Partner with Revenue Cycle Management, Client Services, laboratory, and commercial teams
Ensure communications and billing practices comply with HIPAA, payer policies, and internal procedures
Identify and report customer complaints in accordance with regulatory requirements and collaborate with Quality Assurance
Meet or exceed performance metrics and service level agreements defined by Client Services leadership
Relay client feedback and service patterns to support continuous improvement
Perform other duties as assigned and comply with company policies, procedures, and applicable regulatory requirements

Requirements

What you’ll need

Associate’s or Bachelor’s degree in Healthcare Administration, Business, or a related field
3+ years of experience in a customer-facing support, patient billing, or healthcare revenue cycle role
Working knowledge of healthcare billing processes, insurance coverage, and payment protocols
Proficiency with Salesforce or a similar CRM, healthcare billing software, and Microsoft Office
Ability to manage multiple accounts and inquiries simultaneously while maintaining high-quality standards
Preferred: Bachelor’s degree in Healthcare Administration, Business, or a related field
Preferred: 3–5 years of experience in a healthcare, genetics, or laboratory setting, with a focus on patient billing, revenue cycle, or client support
Preferred: Familiarity with genetic testing procedures and terminology, and with ICD-10, CPT, and HCPCS coding
Clear communication of complex billing and insurance information
Customer focus and empathy in sensitive financial conversations
Strong problem-solving and issue resolution skills
Attention to detail and accurate documentation
Organization and prioritization across multiple accounts
Home office with a reliable, secure, and private internet connection suitable for handling protected health information (PHI)

Benefits

Comp & perks

Remote work arrangement
Home office with a reliable, secure, and private internet connection suitable for handling protected health information (PHI)
Minimal travel; occasional travel for training or team meetings may be requested