Genetic Testing Customer Support Coordinator

Baylor Genetics

. Serve as the primary point of contact for healthcare providers, patients, and internal teams regarding genetic testing inquiries .

Posted 11/10/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in genetic testing coordination, customer service, and healthcare administration, with a strong focus on compliance, effective communication, and problem-solving in a clinical environment.

Highest-signal resume keywords

Genetic Testing CoordinationCustomer Service ExperienceMedical Terminology FamiliarityCRM Systems ProficiencyLaboratory Information Systems (LIS)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Genetic Testing ProcessesTest Order ManagementInsurance VerificationRegulatory ComplianceData Accuracy and Record Keeping

Soft Skills

Effective CommunicationRelationship BuildingProblem SolvingTask PrioritizationAdaptability

Tools & Technologies

CRM SystemsLaboratory Information Systems (LIS)Customer Support Platforms

Industry Keywords

Healthcare AdministrationClinical LaboratoryGeneticsPatient SupportReimbursement Processes

About the role

Key responsibilities & impact

Serve as the primary point of contact for healthcare providers, patients, and internal teams regarding genetic testing inquiries
Provide accurate information on test requirements, sample collection, turnaround times, and billing inquiries
Respond to inquiries via phone, email, and online platforms
Assist in processing test orders and verifying completeness and accuracy of submitted information
Track test progress and provide timely updates regarding status, results, and additional requirements
Coordinate with laboratory teams to ensure smooth processing and troubleshoot issues
Maintain detailed and accurate records of customer interactions, test orders, and correspondence
Ensure compliance with regulatory guidelines and company policies
Support patients and providers with pre-authorization and reimbursement processes
Identify common customer issues and collaborate with internal teams to implement service improvements
Assist in developing FAQs, instructional documents, and training guides
Participate in ongoing training on genetic testing offerings, policies, and industry best practices

Requirements

What you’ll need

Bachelor’s degree in Genetics, Biology, Healthcare Administration, or a related field preferred; equivalent experience in a healthcare or customer support role will be considered
Minimum of 2 years of experience in customer service, healthcare administration, or genetic testing coordination
Experience working in a clinical laboratory, genetic testing, or healthcare setting is preferred
Familiarity with medical terminology, genetic testing processes, and insurance verification
Strong ability to communicate effectively, build relationships, and provide outstanding customer support
Ability to manage and process test orders with accuracy and efficiency
Capable of troubleshooting customer issues and identifying solutions
Ability to prioritize tasks, manage multiple cases simultaneously, and meet deadlines
Comfortable using CRM systems, laboratory information systems (LIS), and customer support platforms
Ability to work effectively across laboratory, sales, billing, and client services teams
Ability to work in a fast-paced environment and adapt to changing priorities