QA Training Analyst

Baylor Genetics

. Conduct routine evaluations of billing-related phone calls, Salesforce case documentation, and account activities using established quality standards and scoring rubrics .

Posted 11/9/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare billing processes, quality assurance, and training program development. Proficient in analyzing quality metrics and facilitating onboarding while ensuring compliance with regulatory requirements.

Highest-signal resume keywords

Healthcare Billing ExpertiseQuality Review and CoachingSOP DevelopmentTraining Program FacilitationSalesforce Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality AssessmentProcess DocumentationBilling CompliancePayment Collection PracticesPatient Financial ServicesAnalytical Problem-SolvingTraining Material DevelopmentDocumentation StandardsRegulatory RequirementsContinuous Improvement

Soft Skills

Excellent Communication SkillsStrong Coaching SkillsAttention to DetailProject ManagementFacilitation Skills

Tools & Technologies

SalesforceCRM SystemsBilling PlatformsLearning Management Systems

Industry Keywords

Revenue Cycle ManagementHealthcare OperationsPatient Financial CommunicationsGenetic TestingLaboratory MedicineMolecular Diagnostics

About the role

Key responsibilities & impact

Conduct routine evaluations of billing-related phone calls, Salesforce case documentation, and account activities using established quality standards and scoring rubrics
Assess interactions for accuracy, policy and procedure compliance, professional communication, patient experience, documentation quality, and payment processing accuracy
Identify quality risks, process breakdowns, and training opportunities
Document audit findings and provide actionable recommendations to leadership
Track quality metrics and trends to support operational decision-making
Participate in calibration sessions to ensure scoring consistency
Facilitate onboarding programs for newly hired billing team members
Deliver instructor-led, virtual, and self-paced training programs
Support competency validation and readiness assessments
Develop onboarding plans and learning pathways
Conduct virtual coaching and skills demonstrations
Partner with leaders to identify training needs based on quality trends, policy changes, and business requirements
Deliver refresher training and continuing education
Lead coaching sessions focused on billing policies, payment collection practices, difficult patient conversations, customer service skills, documentation standards, and compliance requirements
Maintain training records and competency documentation
Create, revise, and maintain billing SOPs, work instructions, reference guides, and job aids
Collaborate with operational stakeholders and subject matter experts to standardize workflows
Ensure documentation reflects current billing policies, regulatory requirements, and operational processes
Conduct periodic SOP reviews and identify gaps or improvement opportunities
Support document control processes and version management
Analyze quality findings to identify recurring issues and root causes
Recommend workflow enhancements to improve efficiency, accuracy, and client experience
Support implementation of new processes, technology enhancements, and policy changes
Participate in cross-functional initiatives focused on quality and operational excellence
Support internal and external audits by maintaining quality and training documentation
Ensure billing team adherence to organizational policies and applicable regulatory requirements
Promote a culture of compliance, accountability, and continuous improvement
Perform other duties as assigned to support team and organizational objectives
Comply with company policies, procedures, and applicable regulatory requirements

Requirements

What you’ll need

3-5 years of experience in healthcare billing, revenue cycle management, client services, patient financial services, or related healthcare operations
Experience providing patient-facing or client-facing support
Experience conducting quality reviews, coaching, or training
Experience developing process documentation and SOPs
Strong understanding of healthcare billing and reimbursement processes
Knowledge of patient financial communications and payment collection best practices
Ability to explain complex billing concepts in a clear, patient-friendly manner
Excellent written and verbal communication skills
Strong coaching and facilitation skills
Exceptional attention to detail
Analytical and problem-solving abilities
Experience developing SOPs, training materials, and job aids
Ability to manage multiple projects and priorities
Commitment to continuous improvement and service excellence
Equivalent combination of education and experience may be considered
Bachelor's degree preferred
Preferred experience in genetic testing, laboratory medicine, molecular diagnostics, or healthcare reimbursement
Preferred experience with Salesforce, CRM systems, billing platforms, and learning management systems
Preferred experience supporting onboarding and competency assessment programs

Benefits

Comp & perks

Equal opportunity employer committed to fostering an inclusive and diverse workplace
Application accommodations available through Human Resources
Hybrid / Remote eligible work arrangement